Delta Chelsea Hotel

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Great play to stay

Delta Chelsea is a chain and has a location in every major city in Canada. The one in Toronto is right in downtown Toronto on Younge. Fantastic place, except traffic is horrible in the area. They provide 24hr parking (2pm - 2pm) for $26 with in/out privileges. Great deal! The hotel room was neat and comfortable and service is good, for Canadians.

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Amazing for kids

The all-day kids area was staffed and stocked with a wide variety of activities from painting to xbox. My wife stayed and played with our 6-year-old for hours at no cost. They also spend 2-3 hours at the pool each day. The pool area was a little chaotic and samller than ideal, but more than entertaining for kids. We also took advantage of the babysitting of the kids area for the 2.5hrs theater sitting which was just enough time to walk to many of the neighboring bar/restaurants and enjoy ourselves. DO make sure you get the "new" rooms, as even they were not very large, but definately better than the others, I imagine.

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Needs improvement

The Delta Chelsea was in a great location, convenient to all parts of Toronto; however, we were disappointed in the poor condition of our room (dinghy carpet, musty smell, creaky mattress with bad springs). The "Family Fun Zone" and pool was a large factor in our choice to stay here, and we were surprised at how small the pool was. I was impressed with the lifeguard, however. She took her job seriously and was a good authority figure when some parents were not as attentive to their children's behavior. The "adults only" pool, gym, and deck on the 27th floor was beautiful, however, and the upper floor rooms seemed nicer (again, adults only). It looked like they had renovated or recently built the upper floors and lobby, but they need to work on the lower floors too, especially when they are billing themselves as a "family-friendly" hotel. The variety of restaurant options (bistro, brasserie, and a la carte "Marketplace") was good. Also, we were awakened at 8am by housekeeping staff doing a "room check", which I thought was odd. All in all, I do not plan to return there. Regardless of its positive features, there have got to be better hotels in Toronto for the price we paid.

Beware of what you reserve

We reserved and paid extra for a queen size bed in the room, not two doubles. We arrived late and were told we would be put into a room with two double beds. I mentioned we had reserved the queen. The reception person said they never guarantee a type of room. After some complaining on my part, she gave us free parking and was going to upgrade us the next night to a king room. Unfortunately, without the complaining nothing would have been done, the reception person's first reaction was short, cold answers. No apology or nice words. We paid extra, and did not have what we paid the extra for. Makes no sense.

Horrible hotel

I chose this hotel because some reviews stated it is a good hotel for a family. It was horrible. There were only 2 good things about this hotel: It has a nice size pool with slide that was always full and it has a nice restraunt BB33 Bistro where they serve amaizing food. The rest was absolutely horrible. We stayed there 2 nights booking 2 rooms. After 1 st night my dad went to the bathroom and when he flashed toilet it suddenly explode on him. It took a while to explain it to hotel staff when happened and involved a lot effort. Finally my dad got the room changed and hotel staff offered us free breakfast next morning. Later, in the afternoon my husband went to the bathroom and could not open the door back into the room because door got stuck. Luckily, he had his cell phone with himj, so he called my dad and ask him to call maintenance. My dad explained situation to the hotel staff and after a few minutes went to our room to check if my husband is OK. Surprisingly he found a hotel employee standing outside of the room, knocking at the door and yelling "This is service please open the door". My dad explained him again that person got stuck inside bathroom, he is unable to open room door. Finally, after 3 minutes of explanations, Maintenance person opened the room door with universal key and start knocking to the bathroom door yelling the same message. My dad explained it again. The reaction of service personnel was very impolite because he asked if my husband is crazy locking himself up in the bathroom. Finally maintenance people opened the door and released my husband. I think from all this experience that sometime before hotel was nice, but it degraded. Rooms are not maintained, so that's why all this happens

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great room for the money

Pros: comfortable beds!!!! Relatively clean carpets Cons: service was terrible. the hotel was so busy and so many ppl are coming in and out. the bell hop could not get us a cart for our luggage when we checked out that morning. also we requested a refrigerator and we were put on a waiting list. parking was very expensive

Nice rooms and location - hidden prices

We liked the hotel in general and the location was great. The four story slide was a blast and the activities they had for kids was great too. The only thing I didn't like was the amount of extra charges we didn't know about until we got there or checked out. We were charged $26 a day for parking (not included in the room rate) and we went on the internet in our rooms, not knowing because we didn't read everything, and had charges for $11.95 A DAY for using it all of 30 minutes total. They would not take it off our bill. I've never been in a hotel that charges for internet. over all I enjoyed the stay, but wish I knew about the extra $75 prior to booking...if you have kids 6-16 years old get this hotel!

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Will go back to visit again.

You can go all over the places in the city by walk from this hotel.

Pricey

The hotel is beautiful and not badly situated. However, it is very expensive to park and eat there. There is even a charge for a more than 15 minute session at the computer. The teen area was not appointed with arcade games as advertised and the use of the big slide in the kids pool area was limited to 4 hours a day. The adult fitness area was 5 stars with every kind of fitness machine one could want. Had my teen been permitted, it might have been okay. He didn't fit in either place. This might be a nice place for business travelers, but I was disappointed as a family traveler.