The Sutton Place Hotel - Vancouver

Loved this hotel!

First time in Vancouver and would stay here again! Wonderful location, within walking distance/close to all that's downtown and surrounding neighborhoods. Had Grand Suite and 3 to a room - spacious, comfortable and clean! Large bathroom, too. Staff very helpful, gracious and attentive. I understand it's the only 5-star hotel in Vancouver and I can see why - it's worth every penny!

Wonderful hotel

The Sutton Place hotel is conveniently located in the heart of downtown Vancouver. The concierge knows all the hot spots around town and is very helpful. You may even see some movie stars in the lobby or bar, since Vancouver is the new Hollywood! The beds were EXTREMELY comfortable. I would highly recommend this hotel.

Old World Charm in a Downtown Environment

Luxurious old world hotel in the middle of Vancouver downtown area. Rooms spacious and lobbies elegant. No complaints here.

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Wonderful service, lovely atmosphere

The location was perfect, the service friendly and professional and the overall ambiance was quite lovely. Great concierges who really knew their stuff. We had a wonderful time and will definitely stay there again on our next trip to Vancouver.

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Amazing Experience

The staff and room at the Sutton Place were amazing. And the location is perfect for downtown Vancouver. We would definately go back!

NICE HOTEL

GREAT HOTEL IN PERFECT LOCATION.

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Vancouver Beauty

Convenient location. Free wine tastings were available.. a nice touch.

Very overrated hotel

I can't figure out why this hotel is rated 5-Diamonds by AAA. It definitely doesn't deserve the rating, and I wouldn't be surprised to see AAA change it soon. I had one of the most uncomfortable beds I've ever had at a hotel, with a thin layer of cloth covering hard springs. I complained and the housekeeping staff installed an "egg-crate" style piece of foam in the middle of the bed -- this improved the comfort, but it was an exceptionally tacky way to do it. Each bed had only one pillow, which collapsed too easily and provided no support. The foam they installed didn't dissipate any heat and I never got any decent sleep. The room itself faced south, and although I was on the 16th floor, the noise from the traffic below along Burrard street was very high. Parking was a ridiculous $28/day, and internet access was extra at $15/day. I can't remember the last hotel that actually charged me for internet! The TV system was horrible -- with no TV guide channel to let you know what was on. One of the most cumbersome mediated systems I've seen. The pool, which I didn't want to use anyway, is accessible only by descending into the depths of the dark and grimy parking garage via the noisy, smelly elevator (which broke on my last day) and walking across to the other side of the garage to another door. I've seen better facilities at many 2-star hotels. There is no way I would ever stay at this hotel again, and I would never recommend it to anyone.

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Needs Improvement

Check in time was 3:00 PM. Upon Arrival at 4:00 PM, the room that I had booked for my friends was ready. Mine however was not. The clerk had read the reservation incorrectly and almost place me in a non-smoking room. I was then asked to wait in my freinds room while another room was prepared. after 15 minutes we decided to go eat. Upon our return, a room was ready. However it was not the same standards as my friends room. They charged $26.00 for parking in thier own garage. and also charge $1.25 per local phone call.