Hilton Garden Inn® Cleveland Downtown

Check In Problems

Although the hotel itself was satisfactory there was a problem at check in. When I asked the woman if there was a problem she gave no response. I had to wait several minutes for the "problem" to be solved without ever being told what the problem was.

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Needs Improvement-- Very Dissapointed

Lines were long at check in but that was understandable. The front desk staff were polite. First thing we were told our reservation for a non-smoking room was changed and we had to stay on the smoking floor. We were also told our room would be ready in one hour so we took a stroll and found a restaurant had our dinner came back 90 minutes later and the room was not ready. Once we got into our room the smell of cigarettes was awful. They gave us an ozone machine to help clean the air and instructed us to leave it on for 1 hour. About 15 minutes later someone knocked on our door and asked us for the machine because another room needed it. So we weren't the only guests this happened to. Both woke up the next day with headaches. Went downstairs for Breakfast waited in line for 20 minutes to be seated. Again they were busy so we understood. Once we were seated we waited for 15 minutes and no one came to our table to welcome us, offer a menu, a cup of coffee NOTHING! The guy sitting next to me pointed to paper cups next to a coffee pot and said he helped himself!! We left the restuarant, got our bags, checked out and drove down the street for our breakfast. First time at a Hilton for us will be the last time! No value for the money we spent on the room.

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For the money it's a steal

My husband and two children stayed for the weekend. The staff was extremely friendly and helpful. The pool was small but clean,with plenty of towels. The location was not ideal but I researched enough before hand to know what it would be like. On a warm day it would be perfect to tour downtown Cleveland and take in a ball game. Which we plan on doing in the future. You do have to pay to park but again I knew this and it seemed worth it...only 16.00 per day in the lot directly behind the hotel.

baseball home run

the hilton garden in nis perfect for those attending Indian games. It is literally across the street from progressive field. staff was accomodating letting us check in early.

Outsatnding Hotel

Eveything was great. The food in the restaurant was average, however

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