Hilton Garden Inn® Cleveland Downtown

Nothing special

No prior notice of parking charge.

Exactly What I Wanted

We were very satisfied with the Hilton Garden Inn. We were delighted to find out we could check in before NOON ! The room was clean, quiet and peaceful and smelled good. We swam in the pool which was very clean but beware of the temp of the water - it was just a tad chilly but ok once we started exercising. We had a delicious burger in the restaurant and LOVED the little bottles of Mayonaise! Every one of the staff we came in contact with were cheerfully friendly, professional and helpful. The location is perfect if you want to attend a baseball game at Progressive Field because you can walk and don't need your car. You can park your car right behind the hotel for an extra fee but it's worth paying to park. We'll stay there again if we need to spend the night in Cleveland.

Guest did not leave a comment.

"Great room for the money"

Very friendly staff; very clean, comfortable room. The only thing that would have been better was if room service was available aft 10pm. We were in Cleveland for a night time Cleveland Browns game (they won) and when we got back about 11PM, it would have been nice to order wings or something from room service. However they do have a 24 hr pantry which we bought microwable wings that were suprisingly good.

Close to the Jake

This is hotel is the closest Hotel to the players parking lot in Cleveland for the Indians. It is just across the street, which is perfect for getting those autographs (when you can find a player willing to sign) The staff is incredibly gracious & helpful. They even joked around with our 13yr old son about his make-up for the game. This is the only hotel that we stay at when we are attending an Indians game. There are many to choose from, but they are by far the nicest with the best accommodations.

Awesome staff

I didn't expect very much from this place because it was so cheap. The rooms were your average hotel rooms, nothing fancy. Our shower was a little slow to drain but no big deal. The staff at the front desk, however, blew me away. They were extremely helpful and very nice. They offered extra towels without being prompted and gave us great recommendations for places to go out. Even hooked us up with some VIP passes to skip the cover. Overall this was an awesome experience and for the price, you really can't beat it.

Great stay for Indians Game

Nice hotel close to Progressive Field. Nice eating amenities and hotel bar. Did not expect the extra fee for parking. Otherwise, very satified.

Satisfied guest

Visited HGI on Indian's opening day, parking lot was full, which forced me to park in satellite lot, which was farther than I would like to the door of HGI. The room layout had room door, bath door, and closet door open into each other. If you have such a room, establish a rule that if you use a door, it must be closed after you pass. The three doors will crash and damage each other and also prevent egress. Too convenient to the Q, Progressive and Wolstein. Difficult to get to hotel with a game going on as Exit gets backed up.

Great Deal

Our stay at this HIlton Garden Inn was very pleasant and all hotel staff were very nice. Great location for events at The Q or Progressive Field.

Cavaliers

Great location for sporting events

Great Hospitality

Frsh baked cookies in the evening on weekdays. Very accomodating shuttle drivers

Guest did not leave a comment.

Service Staff

Excellent staff service as a whole. The dining staff could have been a little more punctual.

Guest did not leave a comment.