Hilton Garden Inn® Cleveland Downtown

First visit with this chain and was very impressed.

This was one of the best hotels I have experienced in the past year. The staff was outstanding, the room was great and it came with a 42" flat screen to boot. I have since signed up as a member because of this most pleasant ecperience. The bonus here is that their rates were very reasonable for their location and the service that you receive. I give this hotel five stars.

it has what you need

Not Flashy, but very accommodating. Great staff. Complimentary remote printing and wifi!

Id stay at this hotel every time I visit Cleveland

This is a great hotel. The hotel staff was the nicest I have encountered, friendly, smiling, and accomodating. If i requested extra towels, blankets etc, the items were at the door within minutes. The hotel has a free shuttle service within a mile of the hotel that I used frequently and it was great and the drivers were polite and friendly. We went to a restaurant nearby and the staff provided us with 10% off coupons. There is a small convenience store in the lobby also with snacks and drinks as well as vending machines on each floor. The room was quiet enough for a hotel room and the bathroom, beds, floor etc was pristine. The only negative was the $16 a day charge to park your car in the hotel lot. Other than that, I cant say anything negative at all. It was a wonderful experience to stay at this hotel.

Needs to work on customer service

We arrived, checked-in, and received room keys. When we tried to get into our room, there was another guest staying in it even though our room was reserved for us and marked available in the computer system. It took the desk clerk nearly an hour to find us an available room, and this was from 2:00am-3:00am (we arrived pretty late). She finally found us a room but seemed more concerned with finding out who was in our room rather than finding an available one for us. The next morning, a guy came knocking on our door claiming that our room was his room and we told him we had the same problem the night before. I think the reservation system at this hotel needs to be fixed because it was ridiculous for us to be waiting an hour to find us a room.

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Fantastic Hotel, would recommend to anyone!

What can i say, Location is okay close to major events stadiums, great rooms, swimmimg pool and spa very relaxing, and Breakfast plenty of joice!. Overall a ten for me.