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The Fairmont Copley Plaza Hotel, Boston, MA

The Fairmont Copley Plaza Hotel

Star rating: 4.0 of 5
138 Saint James Ave
Boston, MA, 02116
866-539-0036
Average Rating
4.5
Recommend
92%
84 Guest Reviews

from $179.00

Lowest avg. nightly rate

This rate first available on Saturday, Nov 28

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Review Details for The Fairmont Copley Plaza Hotel:

  • 85% Recommend
  • 4.4 Average Rating
  • 26 Guest Reviews
Hotel Service
4.5
Hotel Condition
4.4
Room Comfort
4.1
Room Cleanliness
4.4

Nothing is more important than the opinions of our guests.

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All Trip Types
(84 ratings)
Average Rating 4.5 of 5
Business
(30 ratings)
Average Rating 4.6 of 5
Romance
(14 ratings)
Average Rating 4.3 of 5
Family
(8 ratings)
Average Rating 4.9 of 5
With Friends
(6 ratings)
Average Rating 4.0 of 5
All Others
(26 ratings)
Average Rating 4.4 of 5

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Trip Type: Special Event Review 1 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Fabulous hotels.com experience

The hotel was marvelous. Our concierge helped us with everything, during a very busy weekend in Boston. I highly recommend this hotel.

 

Not Recommended

Trip Type: Overnight Stay Review 2 of 27
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
1.0
Room Cleanliness
5.0
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Highly overraed

Although an elegant old hotel in a wonderful neighborhood, the furniture was very uncomfortable. For the price, it would have been nice to have at least one comfortable upholstered chair in the room. The room was very small. Overall, it was a disappointment.

 
Trip Type: Not Provided Review 3 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 4 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Overnight Stay Review 5 of 27
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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Great location

My husband and I only stayed at the hotel for 1 night. The room was very nice and clean. The bathroom faucet leaked but that wasn't a huge problem. We did see a gigantic cockroach in the hotel lobby that everyone just seemed to be stepping over. Guess that's not a big deal for some. The location cannot be beat. You are right near everything in the Back Bay area. Boylston Street is one block away and Newbury Street is two blocks away. The Theatre disctict is a very short walk or cab ride away. I wish it was a little bit cheaper especially for a 1 night stay, but over all I can't complain.

 
Trip Type: Not Provided Review 6 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
4.0
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More than we expected

Great location and only a short distance from Logan Airport (15 minutes). Rooms were very comfortable and quiet. For parents with small children or if you are just an animal lover, plan to arrange a walk with Catie, the hotel's Black Retriever. Cudo's to all of the hotel staff especially Vincent and Joe who assisted us with directions and dinner recommendations. "Joe", we forgot to leave you a note, but your recommendation for Italian food was great. It was the best Italian dinner we have had to date. For those traveling by car, plan to shell out some bucks as parking in the downtown area is expensive.

 
Trip Type: Special Event Review 7 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Mysterious upgrade

Not quite sure how it happened, but we were upgraded to the Gold Level, which gave us access to the lounge offering complimentary appetizers, breakfast and non-alcoholic drinks plus an honor bar for booze. The lounge also provided ample space to relax by the fire, read, chat, or just escape the VERY small room that, while luxurious, was quite cramped for two.

 

Not Recommended

Trip Type: Special Event Review 8 of 27
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
1.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 9 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 10 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great location

Easy access to Copley Square, shopping and restaurants. Easy access to train system. Beautiful hotel.

 
Trip Type: Special Event Review 11 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 12 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 13 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 14 of 27
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: Rest and Recreation Review 15 of 27
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
 
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