The Yorkland Hotel

Not Quite 4-star status

This was an okay hotel. I'm not sure how they think they are 4 star...seemed more like 2.5 star to me. I can see the direction they are going and it's good, but there are still many things that keep them out of that category. You can see where they have tried to make improvements to an already existing hotel (former Ramada if I am correct), but they lacked attention to the details. I read other reviews noting small things like poor paint job and even dingy elevator buttons and thought to myself, "Come on...really?" Well, it's true and you do notice them. So much of the hotel has been remodeled, but these small details really do stand out. How difficult would it be to replace the dirty elevator buttons? Also, you could see the dirty and broken outlet receptacles in our mostly updated bathroom. I also had read that people left room service plates, etc. in the hallway and they weren't cleaned up. I thought this couldn't be true, but it was. It's not like there weren't numerous housekeeping staff passing them by and no one stopped to pick them up. One room had a clear garbage bag with dirty diapers in it and it was out in the hall for more than 24 hrs (still there when I checked out, so no idea how long it really stayed there). I guess it would only get hauled away if the family left the smelly diapers in their room. Maybe it's just a case of "not my job" but again, I would NEVER expect this from a 4-star hotel. The front desk was pleasant, if not overwhelmed at times. It seemed like everyone checking in had an issue, and with only 2 people working at 3pm check-in time on a Friday, the line moved very slowly. I know that everyone charges for parking in Toronto, but this place is at least 20 minutes from downtown Toronto by car, so even the lower rate of $5/day seemed excessive. It was just a typical big parking lot with lots of free spaces, so parking was not exactly a premium. Overall, the stay was decent and you can see the early effort is there, but they reall