Ace Hotel and Swim Club

Overpriced and underdelivered

Extra costs for “resort fees” includes wifi, parking, pool and Jacuzzi access, spa access (which has limited hours based on appointments) First menu item sampled: pita chips and humus-chips seems stale. Overpriced. Room : It was so hot outside that the medal on the door burned my hand. The door was also very very heavy and didn’t close properly. The robe was not very ergonomical. You have to put it on over your head. It was also not very attractive or comfortable. Felt stiff as well No full length mirror-a must. House Keeping woke us up by knocking on the door at 8:30 There was puke or something on the “curtain/divider” that was in front of the couch Green: Key cards seem to be environmentally friendly but started to fall apart a bit after getting wet at the pool. Customer service sucked as after we complained about some of the issues, they did nothing.

Clever, kitchey, friendly, green, and cheap. LOVED IT!

The Ace Hotel isnt fancy but its well put together in a way that cuts unnecessary amenities out and splurges on the important ones making it a stylish, hip choice at an affordable price. Dogs are welcome almost everywhere on property (and theres alot of dogs there) so you can lounge at the pool with your pooch and theyll bring water for her. Its a great vibe which makes it a fun place instead of everyone being too "cool". The local, organic food is delicious and the drinks (and adult snow cones) are too. The ground are super clean and well kept. Its very much like a more casual version of The PArker, Palm Springs with better service, Ill always choose the Ace over the Parker from now on. We loved it and look forward to going back. Better for adults, couples ot groups, than families though.

Awful Customer Follow-Up

This hotels is a great resort with nice rooms, a great pool and a fun restaurant and bar. Why then, the awful rating? The customer service here was horrible. I was overcharged $22 in the restaurant. I didn't notice it until the next day. I went to the front desk and explained the situation. They walked me to the restaurant and I spoke with one of the waiters. They took down the relevant information and said that the manager would call me back. Well, I heard nothing that day. The next day, at check out, I paid the bill and again explained that I had been overcharged. After going over this again and giving my name and phone number, I was told that I would receive a call from the manager that day. Well, two days later, no phone call. It gets pretty old explaining over and over again. It makes you feel like they don't believe you. I should have immediately been refunded the $22 or a comped that amount for the charged I made to my room for movies and snacks. At least give me a pool towel or t-shirt. Scott, Miguel, and Sean....a big thank you for helping me out...not!!!!!You three really need to get it together. Your lack of follow through insulted and angered me. You're the hot spot in town now, but just wait until the novelty wears off and you actaully need to earn the respect and loyalty of your guests!

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