Waikiki Gateway Hotel

Perfect Bargain for Waikiki

Truly located at the gateway to Waikiki. Five minute walk to Waikiki Beach and entertainment district. Clean basic hotel with a helpful freindly staff.

Good room for the money

We were only staying 1 night so we considered the hotel to be a bargin compared to others in the area. If you go make sure you request queen/king size beds. We were upgraded to penthouse room free of charge however it only had 2 twin beds...very small beds and not much room to move around, heck the bathroom was bigger than the bedroom. The Hotel will secure & hold your bags free of charge while you shop, go to the beach or sightsee or just wait for your time to go to the airport after you check out...this was nice as we had a late flight out and checkout time was 11am so we went out touring the city til it was time to head for teh airport.

Guest did not leave a comment.

Good for the money

Old building, poor phone hotline service - couldn't understand the lady. She couldn't understand my question. Slow internet. Awful continental breakfast (mini bagels, toast & canned pineapple - in Hawaii!?)

Guest did not leave a comment.

Guest did not leave a comment.

Bathrooms could use a remodel

We were very excited about this hotel because most of the reviews we had read were pretty good and we got a great deal. When checking in we were told that we had received a free upgrade on our room. Great! Our room turned out to be on the 16th floor with nice views of Waikiki and a decent view of the ocean and glimpses of the mountains. The room was a bit smaller than I had experienced at other two star hotels but there were just two of us and we weren't really in the room that much so it wasn't a big deal. The bathroom was my real issue. The shower head was broken causing the water to spray everywhere and it looked like the tub had been badly repaired, the plaster was pulling away from the tub around the overflow drain. On a minor note there weren't any little shelves for shampoo bottles, etc., in the shower just the corners around the tub. It was a minor inconvenience but something you kind of expect. On the up side, the balcony was huge and nice spot to eat breakfast before heading out for the day. The continental breakfast was minimal but decent. Mini bagels, toast, canned pineapple, yogurt, coffee, tea and an orange drink that may have been Tang. They do have a parking garage and the fees are quite reasonable considering what other garages charge and that it is near impossible to find parking on the street in Waikiki. Plus, the valets are very friendly and helpful.

Guest did not leave a comment.

Guest did not leave a comment.

Don't do it!

We chose this hotel as it was a great rate for the location, but it was a big mistake! The customer service was among the poorest I have ever experienced. We were not greeted by staff as we entered or left the hotel. The front desk people answered our questions in a rude way and were actually put-off when we asked them simple questions about bus, sites to see. A fuse blew in our room and no one came for 20 minutes, so we needed to fix it ourself. Bathroom was dirty and there was no shower pressure. When we asked for an iron, a hot iron was brought after our second call. To top it off,we were greeted with bugs as we got off the elevator. Continental breakfast consisted of mini bagels and canned fruit. We contacted the manager with our complaints and she dimissed us totally. Understanding this a a budget hotel, we were still most disappointed by the stay.

NOT BAD FOR THE PRICE...ESP IN HAWAII

ROOM NEEDED SOME UPDATES BUT NOT BAD FOR THE HOTELS.COM PRICE.

Perfect hotel

Great room, view, and office room

Guest did not leave a comment.

Perfect!

The location, amenities, room quality, and price made Gateway a hotel that my friends and I will come back to whenever we visit Honolulu again.