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Holiday Inn SunSpree Resort Lake Buena Vista, Orlando, FL

Holiday Inn SunSpree Resort Lake Buena Vista

Star rating: 3.0 of 5
13351 State Road 535
Orlando, FL, 32821
866-539-0036
Average Rating
3.6
Recommend
68%
80 Guest Reviews

from $70.00

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This rate first available on Sunday, Nov 29

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Review Details for Holiday Inn SunSpree Resort Lake Buena Vista:

  • 67% Recommend
  • 3.5 Average Rating
  • 6 Guest Reviews
Hotel Service
3.7
Hotel Condition
3.5
Room Comfort
3.8
Room Cleanliness
3.7

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All Trip Types
(80 ratings)
Average Rating 3.6 of 5
Business
(3 ratings)
Average Rating 3.7 of 5
Romance
(6 ratings)
Average Rating 3.5 of 5
Family
(40 ratings)
Average Rating 3.7 of 5
With Friends
(5 ratings)
Average Rating 2.8 of 5
All Others
(26 ratings)
Average Rating 3.5 of 5

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Not Recommended

Reviewed by a hotels.com guest from Jacksonville on June 4, 2009 Trip Type: Romance Review 1 of 6
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (2)
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What Reservation

We were hot and ready to relax before going back to the theme park but there was a big problem. The guest service said that our room wasn't ready at their 4:00 pm check in and to check back later. After 35 minutes sitting in the car I decided to go ask again and they told me that my credit card was decline. What! I told the hotel personnel “it has already been paid for and I have plenty of money in my bank account". She then instantaneously said “sorry the hotel is still not ready please check back later”. After her failed attempt to humiliate me in front of other guests she then told me that a room is ready next to where they are doing construction. I asked for a different room and she told me that there would be a longer wait. We are in our mid 30’s and felt like we were being targeted because we look young. I love holiday inn but this location was not up to par.

 

Recommended

Reviewed by a hotels.com guest on March 18, 2009 Trip Type: Romance Review 2 of 6
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)
Nice rooms!

We were really surprized about the size of the room! The only bad thing is there are only drink vending machines, no snack machines & nothing to eat open after 10 pm on premises. You would have to go across the street or walk to the local 7-11 that is next to the hotel.

 

Recommended

Reviewed by a hotels.com guest on January 24, 2009 Trip Type: Romance Review 3 of 6
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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No (0)
Improvements are on the way.

They are doing a COMPLETE remodel of this hotel. In Feb/March 2009 they will be opening the NEWLY gutted out and remodeled side of the hotel. If you make reservations, ask them if you'll be staying in the new part or the old part. The old part isn't bad, just out dated and NOT plush by any means... older furniture, and you enter from the outside! Ugh! The newly remodeled hotel will be very nice - at least It looks like it will be. The pool is nice and heated, and so are the two whirl pools and child's wading pool. The lounge and restaurant look out dated so not sure when that will be updated, I never ate there because they are close to a LOT of shopping and restaurants. It's very well located and the staff were SO SO nice. Because of the construction parking was some times hard to find, but there was always a place.

 

Not Recommended

Reviewed by a hotels.com guest on January 10, 2009 Trip Type: Romance Review 4 of 6
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
2.0
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No (0)
Decent Room for the Money

The hotel is old and not the cleanest hotel around but wasn't bad considering what we paid at the time of our stay. However the hotel failed to mention that half of their hotel was undergoing construction adjacent to the pool area. Noise of constructions puts a bit of a damper on your vacation when you wake up to hammering and drilling. If you're a college student on a tight budget, then this is the hotel for you. If you are not, I would look elsewhere. The location is fairly convenient in that it is close to Disney but you constantly half to go a mile down the road to make a u-turn to take a left from the hotel, which gets rather agrivating especially when traffic is heavy.

 

Recommended

Reviewed by a hotels.com guest on June 28, 2008 Trip Type: Romance Review 5 of 6
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (1)
Great Service

We had issues with the free shuttle not picking us after we waited in the rain for 45 minutes. The hotel gave us a free meal for 2 for a value of $25, which more than compensated for the taxi ride home.

 

Recommended

Reviewed by a hotels.com guest on April 23, 2008 Trip Type: Romance Review 6 of 6
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
2.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (1)
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