El Palacio Hotel and Resort

the hotel was wonderfull .. i did recomend it to a family friend

The Hotel WAS NICE BUT THE TRAFFIC NOISE WAS TOO MUCH ..

Worst I have ever stayed at

I did not expect a "palace" but this was the most disgusting place I have ever stayed. It is so old and has not been taken care of. Dirty, roof leaks, terrible bed linens, an air conditioner that was so loud we had to turn it off (let me remind you it was south Florida and 90 degrees)! If we had not booked this through Hotels.com we would have demanded our money back and walked out instead of staying the night.

Worth Every Penny!

I booked this hotel for a two night stay, not expecting much after reading some of the bad reviews. I'm so glad I decided to try this hotel especially with the low rate. The staff were extremely helpful and went out of their way to find me an extension cord to use. The breakfast choices are somewhat limited but still a basic breakfast. Check in/out was quick and efficient. Room was very clean and the beds were very comfy. As for the train noise mentioned in other reviews. A commuter train does run nearby but it does NOT run at night. It starts early in the morning for those commuting into Miami. This could be a benefit to travelers not wanting to fight through Miami rush hour! I will definitely stay in this hotel again and have recommended it to other business associates already!

Great Deal

The hotel rate was pretty fair for our stay...it was nice and breakfast was good!

Guest did not leave a comment.

Needs Improvement

Train Runs Every 15 minutes cant sleep !!!! They blow the horn when the train goes by. Ant in room, on your bed also. Housekeeper went in my room with the do not disturb sign hanging on the door.Cigarettes butts behind dresser, stained sheets,book a week & left 2 days early.

needs improvements

I had stayed here before when this was a Holiday inn years ago. And now the room that I stayed in had no extra lock on the door. The ceilings had mold on them, floors were very dirty anfd there was mold in the bath tub and it felt like something was jumping on you while you were sitting on the sofa.

conveniet

The hotel is in a good location

Guest did not leave a comment.

I little overpriced for what it was

Theroom had one of those outdated wall A/C units, which is why when I opened the door the strong smell of mold just hit me. The mattress was very uncomfortable. The remote control didn't work, however when I reported it the next morning it was taken care off when I returned to my room in the afternoon. Good response !

Almost a 5

The property design and landscaping was beautiful! The room was OK and relatively clean for the money. The only downfall I could see is the location is in a less than desireable area.

Guest did not leave a comment.

"Outstanding Hotel" Rude Staff

The property was beautiful and well maintained. I was on a Business trip and needed to get online and had problems with the hotel's wireless network. Everything was great until the morning of my check out. The gentleman running the front desk was extremely rude. I should have written his name down but was in too much of a hurry and he probibly would not have acknowledged me anyway. I will probibly stay there again. The room was very nice and clean and overlooked the pool area which was beautifully landscaped. Thank you, Retail Account Executive

Too much noise at night from workers

Fair