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Silver Cloud Hotel Broadway, Seattle, WA

Silver Cloud Hotel Broadway

Star rating: 3.5 of 5
1100 Broadway
Seattle, WA, 98122
866-539-0036
Average Rating
4.7
Recommend
99%
423 Guest Reviews

from $143.00

Lowest avg. nightly rate

This rate first available on Friday, Nov 27

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Review Details for Silver Cloud Hotel Broadway:

  • 96% Recommend
  • 4.6 Average Rating
  • 53 Guest Reviews
Hotel Service
4.6
Hotel Condition
4.8
Room Comfort
4.7
Room Cleanliness
4.7

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All Trip Types
(423 ratings)
Average Rating 4.7 of 5
Business
(98 ratings)
Average Rating 4.7 of 5
Romance
(43 ratings)
Average Rating 4.7 of 5
Family
(54 ratings)
Average Rating 4.7 of 5
With Friends
(53 ratings)
Average Rating 4.6 of 5
All Others
(175 ratings)
Average Rating 4.7 of 5

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Trip Type: With Friends Review 1 of 54
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 2 of 54
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Lovely hotel with great pool

My friend usually stays at hotels with at least a four-star rating, but due to space issues, we ended up staying here. We were both delighted. Great, well-maintained rooms, kind staff, and always a bowl of apples on the front desk. The pool was lovely as well, and their breakfast is one of the better ones I've had. Add to all this the fact that the hotel is right in the middle of my favorite Seattle neighborhood, and you have a great place to stay in a fabulous city.

 

Not Recommended

Trip Type: With Friends Review 3 of 54
Overall Rating
1.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (3)
Not worth the stay

Although the hotel property was good, our stay there was one of the most horrendous experiences I've had. We did not sleep at all the one night we stayed due to a loud, wild party next door that went on until about 3 a.m. and included screaming, loud banging and doors slamming. It seems in talking with the manager the next morning that a local person (from what I could see running in and out of the room, probably under 25) booked the room through a cheap third party vendor and proceeded to invite all kinds of people there to party. When we called the front desk, the man was not at all empathic and never sent security to check out the situation. Very bad time, especially because I probably paid more for my room than the inconsiderate trash next door.

Hotel Response

Thank you for you comments regarding your recent stay. Please accept our sincere apology for the challenges you encountered with the noise and service experience you received. Our staff is trained to handle situations such as these to ensure the comfort of all our guests and am sorry we failed to handle this situation accordingly. Our goal is to provide an excellent experience for all our guests and we hope to have an opportunity to serve you again!

 
Trip Type: With Friends Review 4 of 54
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Fantastic Hotel on the Hill

If you are looking to stay on the hill this place is it. I work for a hotel chain and was unable to get in at one of my properties downtown and found the Silver Cloud Broadway on Hotels.com. The hotel is located on Capitol Hill however they offer a complimentary shuttle to Pikes (it is actually an easy walk 20 mins or so), the rooms are large (mine included a wet bar, fridge and micro), clean and relatively quiet (my room faced Broadway). The staff was friendly and helpful. I will stay here again!

 
Trip Type: With Friends Review 5 of 54
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Always a Great experience

I stay here every time I come to Seattle and it is always a pleasure to stay here. The front desk associates are always helpful and friendly, great continental breakfast and the rooms are comfortable and big. This hotel never disappoints!

 
Trip Type: With Friends Review 6 of 54
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
2.0
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Yes (0)
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Good Room, Great Location

The Hotel was in a great location and I would stay there again. Just a few minor problems. the toilet was very dirty and the bed had an indent in the middle. You just automatically rolled toward the center to the big dent in the mattress, which made if very hard to sleep or get a good nights sleep. I would reccommed the hotel otherwise. It could of just been this particular room and cleaning service.

 

Not Recommended

Trip Type: With Friends Review 7 of 54
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (1)
No (3)
Hidden Costs

When we arrived, there were so many hidden costs added to our total. The manager was not at all helpful with our concerns.

Hotel Response

Thank you for your comments from your recent stay. Please accept our apologies that the your concerns were not resolved to your satisfaction. The hotel does not assess any additional fees such as resort fees or package fees and am unsure what additional fees may be in question. Our hotel folios are itemized when printed for quick and easy identification of all charges posted to a guest account. Should you still have billing questions, the hotel staff would be happy to review. Thank you again for your comments, we look forward to our next opportunity to have you as our guest!

 
Trip Type: With Friends Review 8 of 54
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Yes (0)
No (0)
great hotel, good location for going to sports stadiums...

I was impressed with the courtesy shuttle that dropped you off right in front of the stadium...great service, clean rooms, great price for what I was needing...just a good hot shower and a bed with a tv...no frills but great location with some great bars nearby...

 
Trip Type: With Friends Review 9 of 54
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
5.0
Room Cleanliness
3.0
Was this review helpful?
Yes (1)
No (0)
it was ok

nice hotel. i was not told about paying for parking.my room had a couple of problems,the shower head sprayed into the bathroom so i had to wipe up water after showers.the fire place kept comming on by it self all night keeping me awake.the chair in the room had some major stains.but really read the fine print.

 
Trip Type: With Friends Review 10 of 54
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)
Great Hotel

Very nice hotel for the price! Great neighborhood, close to downtown, staff was very friendly.

 
Trip Type: With Friends Review 11 of 54
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)
Friendly front desk!

The employees of this hotel were uniformly helpful, kind, and friendly. Great breakfast, and a really nice facility in general - particularly the pool. The rooms were even nicer than I expected. I'll definitely recommend to friends.

 
Trip Type: With Friends Review 12 of 54
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)
Wonderful Experience

The employees were wonderful and very helpful. Free shuttle made it very convenient to get to everything we planned on seeing. Free breakfast was an added delicious bonus. Free washer & dryer were a plus. Overall the whole facility (rooms, amenities) were top notch and I would definitely return when we are back in Seattle.

 
Trip Type: With Friends Review 13 of 54
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (1)
No (0)
wish it was closer to the water but overall nice

I didn't know it until the last hour of me being there but the hotel provides a free washer and dryer for everyone to use. I also had a room with a jacuzzi in it and well that was a bit much but fun at the same time. It was the second time that I was in that room and I really enjoyed it. I recommend the room service, they were prompt and well I guess you could say that I am a sucker for the garlic fries. I will be staying there again the next time I am in town

 
Trip Type: With Friends Review 14 of 54
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
3.0
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Yes (0)
No (0)
Great Location, Nice Room

Over all this was a good hotel. The rooms were a good size. The only issue I had were stains on the bathroom towels, giving the impression they weren't clean, but everything else seemed clean. It could be cheaper, but overall a decent value.

 
Trip Type: With Friends Review 15 of 54
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)
Great location

Great location, close to Seattle University and venues. Easy parking and the rooms are very clean and well kept. I'll stay there again. Ihop is in the same parking lot and open 24 hours.

 
 
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