Wyndham Chicago

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Nice Hotel, Horrible Service

As a business traveler and business owner, I take pride in servicing my clients and understand the importance of providing a strong level of service. I might be able to provide a great service, but by not doing it in a timely mannor or showing a strong sense of customer service, I would lose many of my clients. This hotel was very nice, clean and very under staffed. The staff that was working was kind, but the poor people that work there do not have the tools to reach their potential. The property is obviously managed lean on payroll and should not demand the price with Holiday Inn Service.

My favorite Chicago hotel for business.

I love this hotel.

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Good Service

Wyndham conducted themselves in a manner that made me feel that they wanted my business. I booked the room through hotel.com and shortly thereafter realized I needed to make a change. Wyndham worked with their partner to help me. This sort of cooperation with an online booking partner is atypical in my experience and indicative of a commitment to customer satisfaction. Sure, a tough economy may have contributed, but I felt that both Hotels.com and Wyndham were sincere in their desire to help me. I also arrived well in advance of posted check-in time to drop off articles I did not wish to carry to meetings. I received a warm reception and they checked me in early to a room that was ready - at 6:00 AM.

Great location, Reasonable Price

Stayed at this hotel many times with all good experiences. My only complaint is the internet cost $10.95 per day.

Sirens all night

The hotel is across the street from the Northwestern Medical Center & there were ambulances coming in all night long. I am a sound sleeper so it didn't bother me too much, but I did wake up earlier than I planned.

Poor customer service

-They misplaced 4 boxes that were sent to the hotel that I needed for a tradeshow. They did find the boxes but only 1 hour after I arrived. -Wifi did not work in my room, (45 minutes on tech support calls and calls to front desk). Tech support recommended a wifi bridge, when it finally arrived it did not help - though I needed to put a $50 deposit on my room charge for equipment that still did not help the problem. -Recieved a wake up call at 3:33am that I did not make.

What a Deal

This was a great price to pay for the high quality of accomodations and good location in the City!

Cool

Enjoyed my stay, I might stay there again I travel alot and I'm very picky when it comes to my hotel room.

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great experience

Very pleased with all aspects of this hotel