Hacienda Hotel

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poor parking accomodations

parking is across a street in a questionable neighborhood for unaccompanied women at night.

Reception Desk

I was extremely disappointed with the young man, Jose S who greeted me and then began checking me in. He stated, "When did you make this reservation, it's not in our system. It seems to be from someone else". I believe he could have handled it a lot more judiciously, with different words. The reservation was there, he discovered.

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Feels like an outdated Las Vegas hotel

Imagine the grandeur of a Las Vegas hotel... ...only one of those popular in the 80s... ...but in 2009. Cons: - OLD. You'll feel like you're in a 4-star hotel from the 80s. Unfortunately, it has aged since then too. They try to keep it maintained, but that can only go so far. - Can't say the place felt clean. 'Shame because it's a hotel and the least they can do is make it feel like it's clean when it's really not. - Power outlets didn't all work. - Front desk service a bit slow. - Parking in two lots behind the hotel, but they do let you pull up to the front to unload and check in before parking ($5 overnight parking fee can be charged to your room) - Overall, value was on par, slightly lacking. Pros: - HUGE hotel. Has a pool, alcoholic bar, multiple lounges, lots of very nice indoor and outdoor seating: courtyards, meeting rooms, etc. - Free WiFi by AT&T. Decently good speed. - Has a restaurant on-site. Supermarket and Starbucks across the street. - Most things didn't give us trouble I suppose. - Fast elevators - Door-style windows opens inwards for what I can only describe as in-room balcony. - Great for out-of-town people that need to stay near the airport and move on in life - Consistent Spanish theme throughout the decor & architecture Neutral Notes: - The windows seemed like those on a ship - The guy in line in front of me had white alligator shoes. - Actual conversation: Customers: "Hey is there anywhere I can get ice here?" Front desk: "Did you check the ice maker?" Customers: "Um... no." This is their clientele.

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Lots of personality

Fast check in, confusing lay out, but lots of personality. I loved that it was not your typical chain hotel. The room was surprisingly small, but location near the airport was exactly what we needed.

Great Room for Money

Only complaint was a leaking toilet discovered in the morning. Front desk just offered apology. Used all but one of towels to soak up clean water.

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Good Experience

As what others have said the parking is $5 bucks, and the lot does get full so you may have to park on the street(yes even though you paid 5 bucks), which would be like parking in the next set of stalls if there were a larger parking lot.. After reading the reviews about the lot being full I asked the guy at the desk, does the parking lot get full, and he lied to me and said no. The room and bathroom was very clean, the blankets were a little hard, but the pillows(all 6 of them) were very comfortable. I tried watching TV once but either it would turn on when I wanted it off or turn off when I wanted it on.. didn't really want to watch it anyways. Overall it was a good stay, and my company made it even better.

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Needs Improvement

The hotel is very old and needs updating. The room itself was O.K. and clean. It was convenient to LAX and their shuttle service was good. Would not stay for more than overnight.

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