Hotel Le Crystal

Nice Hotel

I'll start with the negatives. At first glance, I was a little disappointed with the hotel room because I felt the 2 room suite would be a little bit bigger than it was. Since we had teenage children with us, we wanted a little more space. The room also had a heavy cigarette smell from the previous guests, even though we requested non smoking. (However, to be fair, the hotel clerk said the entire hotel is non smoking but that people still smoke.) Continental breakfast was complimentary; so-so food but great coffee! Aside from that, the hotel staff was very friendly and helpful, the bathroom was wonderful, the shower even better! Had a great sandwich in the little cafe off the lobby. And great location.

Nice place to stay

The Deluxe suite was very comfortable and I found all of the staff very friendly. The free parking offered by Hotels.com was a great benefit. It is valet parking and very convenient to be able to pull up and give you key to the bellman. I tipped $2 each time I needed the car brought up, so it was still a good deal. The contenential breakfast was so-so, I think you are better off going to Cafe Imagination right next store. My one complaint would be that they closed the pool and spa at 9 pm and it would have been nice to have it open later. Also the deck around the spa was weathered, with no chairs or plants, nothing like the picture. I went in early June, so they may dress it up more for high season. If you make to Montreal don't miss the Botanical Garden!

Fantastic hotel, very nice pool

This hotel is really nice. The pool and the jacuzzi are wonderful. Really a good spot in winter. Vert cosy.

Beautiful Hotel Staff needs help

I was not satisfied with the front desk/concierge service except for one young man who was very helpful. My wife had notified the hotel/conceige of our anniversary and she promised something special which never was mentioned. The housekeeping staff except one young woman could not understand us or anything that was needed. Some of the staff were friendly, some appeared to avoid us all together. The hotel insisted that we had consummed wine, beer and tomato juice even though we showed several staff that the items were still in the room. We have stayed at other hotels comparable to Le Crystal and were treated appropriately and had no complaints. Would stay somewhere else.

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