Embassy Suites Cleveland

Guest did not leave a comment.

Great room and location!!!!

I took my family up to Cleveland for an Indians game and stayed at the Embassy Suites Downtown. The hotel was very nice for the money. The happy hour was an awesome bargain. Free drinks and snacks for 2 hours!!! The walk to the stadium was not bad at all!!

Great room for the Money

7 of us stayed in 2 rooms for 5 nights. The rooms were located next door to each other. It was great because we were on the floor with the restaurant, the bar, the arcade and the business office - very nice! The staff was great. Valet persons, front desk workers, housekeeping - all very nice. They actually got to know us and we were treated very well. We'd definitely stay there again. The only drawback was that the hotel was a little older, but this was easily overlooked.

Not worth the money

Very excited about our first ever trip to Cleveland but disappointed with the hotel. Only one elevator worked the entire weekend; people were standing 25-30 deep at times waiting. Hotel front desk staff had no personality and were very impatient with the guests who became very frustrated over the course of the weekend. Breakfast buffet we had to wait on silverware, plates and then the food was cold. Have never had a bad experience at an Embassy Suites in 20 years but this one proved to be a big disappointment. Hotel was conveniently located to major attractions, room was clean and spacious.

Guest did not leave a comment.

Seriously?

I was very excited to stay at the Embassy because I've always enjoyed them in other cities, but this stay was not what I expected. Upon arrival I was told that check in was an hour later than my confirmation said.. no big deal I'll wait in the lobby. After that one hour and about 10 extra minutes the receptionist told me very coldly that it would be probably about 30-40 more minutes. At that point I asked for her manager, whom I never actually met, and was put into another room. The room was ok, not bad but not great. The rest of the stay was fine. The breakfast was good and the staff there was very friendly, but the dumb receptionist ruined it for us.

Guest did not leave a comment.

Great Value

Very large rooms which are well maintained but not necessairly that well cleaned. Vent in shower was disgusting and trash can in bathroom had not been emptied from previous guest. Staff was very welcoming and helpful in the lobby area. All attendents at the breakfast were very friendly and attentive. Would certainly stay here again.

Outstanding Hotel

We loved this hotel. Area surrounding hotel quiet because it is downtown and we were there on weekend. Not many options for food close by (within walking distance)other than hotel restaurant and a pizza place next door. However, our room was super! Beds were great! We were surprised to find the complimentary breakfast to be fantastic! Made to order omletes! We will definitely stay here again when we come back to the Rock N Roll Hall of Fame - just down the street! Awesome stay!

Good Hotel

The initial contact with the check-in staff was uninspiring. There was no welcome or thank you. Staff at Manager Reception were equally bored. Other staff, especially resturant and room service staff, were friendly and a pleasure to deal with. The sitting room area of the suite was furnished with the most uncomfortable couch and chair and there was a large empty space probably reserved for additional table and/or seating for meetings but the empty space gave the room a cold feeling. Sleeping and bath areas were great. All and all the hotel was on par with its price range but could up the level of welcome and warmth.

Great spot

Very nice hotel. The room was very quiet, clean, and large. The made to order breakfast was great with everything you could want. I would stay here again.

Guest did not leave a comment.

Guest did not leave a comment.

Guest did not leave a comment.