Embassy Suites Cleveland

Embassy Suites, Cleveland Downtown, February 2009

The hotel shuttle delivered us to the wrong theatre, potentially missing the musical for which we had tickets. The lobby at Embassy Suites is a joke, partitioned off to make a mini-mall. The room was bare, missing a dining table and chairs and a coffee table in front of the sofa.

Great room

The staff was extremely helpful and polite. The room was great and the beds were comfortable.

Embassy Suites

The staff was very nice, very helpful. The food in the restaurant was good. The room itself needed some maintenance. One chair was broken, the sofa not so comfortable and the knob on the shower fell off. Also the ice maker on our floor had been out of order for two weeks and was not repaired when we left.

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Two TVs is nice for parents with kids

Having a separate bedroom was very nice, and the price was not too much over what other hotels charged for a single room. The beds were a little small, but my wife and I did not notice (just our two teen-aged boys). If they wanted to separate, one of them could have used the pull-out couch, though, so that is no complaint. The couch itself was not as comfortable to sit on, but everything else was nice. The room was very spacious. The breakfast was fantastic! (Made-to-order omelettes, hot buffet, nice setting, etc.)

Decent Hotel

Nice rooms but the pool and hot tub are under construction..Not good.

Parking hijinx

Be careful about the parking at this hotel. the staff completely mislead you. The Valet parking IS NOT cheaper than self-park. Self-park at attached garage is $10 per day. Valet is $18 plus tips. Room strangely sparse and cold, though the two panel tvs are nice. Bathroom lights turn off at the wrong side and the sink and tub do not drain. Heating and cooling impossible to control. Breakfast is good.

good deal

staff were all friendly and helpful, room was ok, great tv's and amenities but had some setup issues. card table in room, hope that it was temporary. had a clogged sink which should have been a 5 min fix took 2 hours and a maintenance team with lots of power tools. silly. still friendly in their incompetence, however. I received no compensation other than a 'free movie' offer which i declined as my day was already way behind due to maintenance. Excellent complimentary breakfast and dining staff.

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