Hotels.com: Opus Hotel Montreal, Montreal, PQ, CA

Not Recommended

Reviewed by a hotels.com guest from Los Angeles on August 24, 2009 Trip Type: Special Event Review 1 of 4

Overall Rating: 3.0
Hotel Service: 3.0
Hotel Condition: 5.0
Room Comfort: 5.0
Room Cleanliness: 5.0

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Loud party hotel

Don't stay here unless you're happy with a hotel determining when you can and can't go to sleep. Half the hotel's rooms are located above a courtyard housing a hotel club/bar which, at some point, had at least 400 guests partying hard, a DJ, and speakers pumping out teeth-shattering bass directly at us until 3:30 am. Called downstairs, asked why it was still going on so late (bars close at 3:00 am in Montreal), the guy goes, "Huh, that's weird" and hangs up. I'm not kidding. And by the way, I'm originally from Montreal; my first language is French, so it wasn't some miscommunication. The noise actually stopped at 5:00 am, after all, it takes time to clear out 400 people, and then it takes a very loud and talkative cleaning crew to pick up after them while dragging tables and chairs around. All very clearly audible, with windows closed and earplugs. Ah... the Opus earplugs. The hotel provides cute little "cubes" on bedside tables containing ear plugs, with packaging that reads something like "The Opus is located in a vibrant and lively neighborhood. Should outside activities disturb the peaceful environment of your room, use these earplugs". I had to laugh. No earplugs could block that level of noise out. The problem isn't the neighborhood; the problem is designing a hotel around a nightclub, and not doing anything to block the noise out. Had the Opus Montreal website clearly stated that half the rooms would be overlooking one of the city's most popular party location, I never, ever would have booked this hotel. There are too many good hotels in Montreal to go through this. This hotel is obviously more interested in alcohol revenues than in the peace and comfort of their guests. Overall, staff was rude, inconsiderate, and simply didn't care that it was absolutely impossible to sleep until 5:00 am. And, oh, yeah. I'm still paying for the room, right? No apologies, no comps, and it took a lot of work to get moved to a new room on the non-party side of the hotel

The Opus, part of a two-property chain is family owned and their attention to detail shows. Lovely service, fantastic, comfortable rooms--ours had a wonderful soaking tub, L'Occitaine products and in-room bottle service. Bedding was lush, room service great and on-property restaurant, KoKo was terrific (if expensive, but it is Montreal...) only downsides, the room could have better light for workers and readers, the location is a little out of the way if you're bound for shopping on St Catherine or dinner on Crescent. Also, no in room wifi was a bit of a nuisance.

Opus Hotel Montreal was perfectly located between Old Montreal and Mont Royale, so you could walk everywhere. The staff was very friendly and helpful and couldn't do enough to make your stay go well. I had dinner one night at Koko's, the restaurant in the hotel and it was also great.........Asian fusion at its best. The rooms were very contemporary, but comfortable........great beds. I will definitely stay at the Opus Hotel when I make my next trip to Montreal.

Opus Hotel Montreal

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Review Details for Opus Hotel Montreal:

Average Rating by Reason for Trip:

Not Recommended

Loud party hotel

Recommended

Hip gem in Montreal

Recommended

Great Hotel

Recommended

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