Custom Hotel
- Recommend
- 79%
from $178.00
Lowest avg. nightly rate
This rate first available on Friday, Nov 27
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Review Details for Custom Hotel:
- 80% Recommend
- 3.9 Average Rating
- 183 Guest Reviews
Average Rating by Reason for Trip:
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- All (183)
- Recommended (146)
- Not Recommended (37)
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Not Recommended
Trip Type: Business Review 1 of 187Guest did not leave a comment.
Recommended
Trip Type: Business Review 2 of 187nice, simple, clean
The Custom Hotel is modern, hip, , simple, sparse, and clean: best described as "Hotel Ikea" or "W lite". Great value: some might say "cheap" but I say affordable. Good inside restaurant (but no windows) and great pool side bar. Convenient: Good local neighborhood food (pizza, Chinese, Mexican, bar) within a block or two and grocery store right next door. 5 minute shuttle to LAX. OK, one negative to keep it real: funky shower heads.
Not Recommended
Trip Type: Business Review 3 of 187Needs Improvement in maintance
The hotel was virtually impossible to find. The entrance was unmarked and off an alley. The phone did not work and, when we asked for it to be fixed, the 'engineer' told us it was fine and then took the handset with him. We had to send for towels (there was one set and the room was for two people) and for someone to fix the toilet.
Recommended
Trip Type: Business Review 4 of 187Guest did not leave a comment.
Recommended
Trip Type: Business Review 5 of 187Unexpectedly nice (but hip)
Very nice hotel with decent small rooms. Extremely convenient with friendly shuttles to airport. There's a decent and fairly priced restaurant downstairs open for breakfast and throughout the day. There's also a new Coffee Bean store on the same block. The design of the place is a little overly 'hip' but perfectly comfortable.And its amazingly quiet given its proximity to LAX. If I have any complaints they are that the TV is poorly placed and that the WiFi was slow when I was there.
Recommended
Trip Type: Business Review 6 of 187Guest did not leave a comment.
Not Recommended
Trip Type: Business Review 7 of 187Guest did not leave a comment.
Not Recommended
Trip Type: Business Review 8 of 187Guest did not leave a comment.
Recommended
Trip Type: Business Review 9 of 187Great location
Close to many area attractions and hot spots. The hotel had a trendy feel.
Recommended
Trip Type: Business Review 10 of 187Guest did not leave a comment.
Recommended
Trip Type: Business Review 11 of 187Okay for the right people
From what we gathered, this is a rather funky place. Very . . . UNUSUAL . . . decor and furnishings. Wonderful, comfortable bed. Big plasma TV screen on the wall (we never turned on). Certainly seemed clean enough. Our concerns were chiefly with respect to noise. Our room was on the second floor, right next to the street and facing LAX. We were exhausted from a lengthy flight from Thailand, so we were ready for some deep sleep. By turning the room fan on high, we created some white noise that helped to overcome some of the street noise. Things finally really quieted down at about 2:30 in the morning. HOWEVER, besides street noise, this hotel seems to cater to a lot of teens and 20s. Every hour or so, some rowdy crowd seemed to enter our hall and talk at full volume. No one sounded drunk; just completely thoughtless and rude. One other item to beware of: The free shuttle runs from 7 am till 11 pm. If you have a late-night or early morning flight, you'll be out of luck. Also, when you arrive at the airport, it may take what seems like "forever" for the van to get you. We waited 35 minutes from the time of our first phone call--when we were told we would be picked up in 15 minutes. Cab fares, however, are very reasonable. When we left in the morning, the front desk got us a cab within 5 or 10 minutes and the cabbie charged us all of $10. I gave him a $3 tip.
Recommended
Trip Type: Business Review 12 of 187Guest did not leave a comment.
Not Recommended
Trip Type: Business Review 13 of 187Guest did not leave a comment.
Recommended
Trip Type: Business Review 14 of 187Guest did not leave a comment.
Not Recommended
Trip Type: Business Review 15 of 187Cost Not Worth It
The hotel was frustrating to us because they force you to park a car using a valet. This added over $100 extra dollars to our price. Furthermore, the hotel pool changes into a club around 4 pm on the weekends which lasts until 11 or so. It is loud and frustrating if you are trying to relax after a day out exploring CA. Also, the room was quite sparse for the price paid. There is no dresser and only four hangers. This made it difficult to keep clothes off of the floor because there is no where to even set them i.e. no table on which they could be set. All in all, I would never recommend this hotel to anyone if you are looking to relax.
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