Iberville Suites

Excellent customer service

The hotel is in the Ritz-Carlton Building and you share facilities. The staff was wonderful and answered all of our questions. They were very friendly and always greeted us when we returned to the hotel. The room was quite large and comfortable. You were far enough off Bourbon Street that there was not noise.

Needs Improvement

When we arrived at the hotel to check-in, it took almost 10 minutes for an employee to come out of the back and help us to check-in. We got to our room, unpacked a few items and went to grab a bite to eat. When we returned to our room, it became apparent to us that the room was not fully cleaned before our stay. For example, the side tables had fresh drink rings on them, indicating that a beverage had been thrown away but the table had not been wiped down. When in the bathroom, we noticed the previous guest's chewing tobacco sitting on an unused towel, indicating that if the towel had not been disturbed, it had not been changed. Because it was very late and we were waking up very early the next morning, we just dealt with this and went to bed. When we got into bed (which happened each night of our stay of Friday-Sunday nights), we could hear people talking on the street below and car radios playing as they drove by, as if we were down on the street with these people. Due to this obscenly loud noise, we did not sleep well during our entire trip. Additionally, each time we walked through the lobby (which smelled so strong of amonia that you could not breath through your nose), the front desk people did not exchange friendly banter and appeared to be annoyed when you would ask a question. The breakfast in the mornings was not very good and we only participated in that once. Overall, based on the reputation of the establishment, we were extremely disappointed with the hotel, the personnel (except the bellhops, who were very nice) and the cleanliness. We would not recommend this hotel to anyone and intend on staying at a different hotel during our next trip to New Orleans.

Blood Stained Mattress and Cold Room Service =(

Subpar! Bathtub had cracks and spots where the porcelain was rubbed off. Shower tiles had holes and cracks. Mattress had a big blood stain on it. Room service was awful. We waited 45 minutes for cold food and onions all over my husband's food even though they were instructed that he is allergic to them. The Ritz should be ashamed to put their name on this food - it was bland and soggy! We won't be back!

Substandard

Considering this hotel boasts an affiliation with the Ritz Carlton that resides next door, I definitely expected a much better experience. Other than the location and proximity to Bourbon Street, I was extremely disappointed. The bathtub ceramic was worn out in spots and the were holes and cracks in the walls of the shower. The mattress had large blood stains on it. And room service was a joke. They charge a fortune and bring you cold, bland food. When I ordered I made it clear that my husband is allergic to onions and can't have them anywhere in his food. His breakfast arrived covered in onions. If you are looking for a clean room in great condition, look elsewhere.

LOVED the Iberville Suites!

We stayed at another big chain hotel earlier in the week then moved to Iberville Suites. Location was perfect! One block off Boubon, which was great but still close enough to all the great restaurants and walking distance to everything. The hotel staff was great!We will definately book our next stay at Iberville Suites when visiting NO.

good hotel for the price we got

Valet guys are the first to greet you and they are awesome....super friendly and made our stay much more pleasant. Overall I dont have any major complaints other than the pool (or lack of) there is a resistance pool in the ritz spa but not an outside swimming pool.

Excellent Value

Located on the same property as the Ritz Carlton, our room was quite large and perfect for a romantic weekend getaway. The room furniture was a bit dinged up (we guessed it was old Ritz stuff they moved to the other property) but otherwise was an outstanding investment for the money. And hey, they have a wafflemaker in the lobby that comes with the free breakfast...but you have to make it yourself. This hotel is one block off Canal and 2 off Bourbon...perfect for when you want to be there and quiet enough when you don't.

Great location and a great hotel

If you want to be close to all the action, music and food, then this is the place to stay. Walking distance to everything and if you want to go to the fresh market, it is a short cab ride away! The hotel staff was great and the spa is heavenly. You can't miss with this hotel!

Great Hotel

We stayed in this hotel on a Monday & Tuesday nights & it was very quiet. Room was very clean & had everything we needed. The location is great. Extremely short walk to tons of bars & restaurants as well as Bourbon St. We even walked to the WWII museum, which was only about a mile. CVS & Walgreens are also only a couple blocks away.

Great Hotel

The hotel was nice, comfortable, and quiet but the street wasa blocked so we could not enter the street to drive up to the hotel. We ended up parking on a paid parking lot a block away. When we were finally able to move our car, the hotel would not wave the overnight parking fee. We had already paid $35 to park on the parking lot for 30 minutes while we got someone to let us enter the roadway to the hotel. Other than parking problems, the stay was great.

Excellent Stay, Loved this Hotel

We were delighted with this hotel. Our room was spacious and included a sitting room in the front, separated from the main bedroom by a door, which made the room much more comfortable since we had our infant son in a crib in the sitting room. The staff was very friendly, courteous, and accommodating. The only thing we did not like about the hotel was the lack of a swimming pool. In the spa, there is a resistance pool for exercise, but there was no regular pool for casual swimming.

Guest did not leave a comment.

great hotel, great location, great hospitality

This was a great stay, they treated us with respect, and was willing to do everything to accompany our stay at the hotel. I definitely will stay here again.

Great Hotel, Great Value

The facilities were beautiful and well maintained; the service -- especially the bell staff -- was outstanding. Bourbuon Street was a block away.