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The Kensington Close Hotel & Health Spa, London,

The Kensington Close Hotel & Health Spa

Star rating: 4.0 of 5
Wrights Lane
London, W8 5SP, GB
866-539-0036
Average Rating
3.3
Recommend
63%
35 Guest Reviews

from $129.00

Lowest avg. nightly rate

This rate first available on Wednesday, Nov 25

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Review Details for The Kensington Close Hotel & Health Spa:

  • 50% Recommend
  • 2.0 Average Rating
  • 2 Guest Reviews
Hotel Service
2.5
Hotel Condition
1.5
Room Comfort
3.0
Room Cleanliness
4.5

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All Trip Types
(35 ratings)
Average Rating 3.3 of 5
Business
(14 ratings)
Average Rating 3.2 of 5
Romance
(2 ratings)
Average Rating 4.5 of 5
Family
(5 ratings)
Average Rating 3.2 of 5
With Friends
(2 ratings)
Average Rating 2.0 of 5
All Others
(12 ratings)
Average Rating 3.4 of 5

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Recommended

Reviewed by Constance G from Cupertino on November 2, 2009 Trip Type: With Friends Review 1 of 3
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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great location

nice hotel, good value for the money. room was quite small but adequate. close to public transportation. quiet location.

 

Not Recommended

Reviewed by a hotels.com guest on July 25, 2007 Trip Type: With Friends Review 2 of 3
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
3.0
Room Cleanliness
4.0
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Needs Improvement

For a nice looking hotel we were extremely dissatisifed with the service. Our phone and safe did not work all 3 days that we stayed at this hotel. Despite 13 seperate conversations that me and my friend had with them they acted as if this was new information each time. We asked to change rooms the first night since the phone and safe did not work and they said no even though there were empty rooms. My friend had a family emergency (death in the family) and lost her credit card and they kept telling her family that our phone was off the hook despite all of our reports and told us that we could go outside and use the payphone if we really needed it. Also, the internet was down for a day as well (not due to the phones). They did not offer to make any accomodation for us despite all the problems. Poor service, unwillingness to help, and lack of communication amongst the staff. Really disappointing we thought this would be one of the better places we stayed on the trip. Take this review from someone who is not likely to leave a bad review or complain, but I could not hold back my experience from others who might consider staying at this hotel.

 

Recommended

Reviewed by a hotels.com guest on February 27, 2007 Trip Type: With Friends Review 3 of 3
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
5.0
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