Best Miami Hotel

Horrible Hotel - Do Not Stay Here!

We stayed at this hotel for one night prior to a cruise. We arrived at 1:00am and were so tired. The hotel is very hard to find. This hotel is Not close to the port. It took about 25 minutes to get to the Port of Miami. When you walk in the front door, the main lobby smells like mold. We were given a room which had no door locks and mold on the ceiling (dead bolt broke, and top lock missing). I requested to have our room changed. After much argueing with the man at the reception desk, he finally agreed to switch our room. The next room did not have mold on the ceilings and the doors did lock, but the lights didn't work except the bathroom light. The shower curtain was ripped and the toilet ran all night. The throw rung (which was a ripped piece of old carpet) was tattered and stained. The fake wood floors did not go all the way to the walls. Most areas had a 2" gap from the fake wood floor to the walls. We only stayed because it was 1:00am and we were leaving in the morning for our cruise. The only good points about our stay was our driver to the port was very friendly and courteous. He needs to find a better job for a clean hotel.

a Work in progress

We were not expecting a lot as this is a bargain hotel. However, we were dismayed to find the bed broken in our room. The box spring wood was actually split causing the bed to sag and creak terribly. They DID however send a man to look into the problem very quickly. I wish he had spoken English so I could tell him the problem. The bedspreads on both beds were also very worn and had large Holes in them. They did move us to another room very quickly. The other room was definitely a work in progress. I guess they are taking out all the carpeting in this hotel and replacing it with fake wood flooring. Our room did not have any baseboards or thresholds. We were also irritated with the Spanish speaking at the desk. True they were able to speak English to us, but while you are at the desk, they should not be speaking another language in front of you. I feel that is rude. I would not stay at this hotel again.

Not exactly Miami's Best!

Unfortunately from the minute we stepped in we were off to a bad start. First, the a/c was about 60 degrees, which was leaking, felt like a freezer, odd moldy smell, and unstable bed, we had to be switched to another room. The second room was located in front to the icemaker and was sounding all night preventing us from resting and not to mention a door to the next door neighbor's connecting to our room, we heard their conversation's all night long. I was looking forward to the breakfast and what we found were pieces of cold bread slices with coffee (due to the recession as per the employee serving) long lines to get to one of the 2 small toasters. If you plan to travel with children make sure to be ready with juice and milk, as this hotel only serves coffee and bread! Finally we were switched to a third room due to the unimaginably horrific circumstances of the last two; this one was also leaking and had a moldy smell, oh and be ready to pay $7.50 a night for parking your vehicle as you are their guest. First and last for me not worth the aggravation, Days inn beats this hotel any day, poor customer service, poor maintenance, and unhygenic, bogus breakfast, extreme cold a/c temperatures temperatures, didn't feel like a vacation, DEFINITELY DO NOT RECOMMEND. 2 nights & after the 1st night i couldn't cancel our stay as you had to pay for the 2nd night even if you cancel per hotels.com policy the clerk adviced.

It was pretty good

All of the front desk people were nice except for one. He was extremely rude. The rooms were decent, the area was good. I would recommend it and would definitely come back to stay.

It was a short and pleasant stay!!

I arrived there thinking it was a regular motel, but the architecture was beautiful with clean rooms and a gorgeous courtyard with a pool. TWO THUMBS UP!

oustanding hotel

i dont know...if is good service but when mi control tv remote dont work, they only say we dont have batterys, and we dont know how to program to... I just ask for an busyness card and they don have to, they writhe the adress in an paper..and pass to me.!!!! the hotel need improvement en service and furniture, and renovations..!!

Good place to stay at a very affordable price....

Honestly the place itself exceeded my personal expectation for the price i paid. It was quiet, old but clean, decent with friendly staff. I was there for two days with my wife and daughter during our miami escapade and on our way to key west.They even served a reasonable breakfast .Highly recommendable and safe with kids. Will come back again...

Needs Improvement

This hotel has potential to actually be a five star hotel and appears as if it was at one point in time. Serious renovation is needed. When you walk in the lobby it spells like mildew. The rooms smell like mildew, the bathroom door did not close, out of two beds, one was comfortable while the other had worn springs on it. The pool had a bar that was closed down (meaning out of business) the pool was ok but the water fall did not work, and peices of the cement from the water fall was falling apart. Staff was not very polite. The funniest part is they have a picture on the hotel on the room key...if you went by that alone, you'd be blown to see the actual hotel looks NOTHING like that hotel key LOL

breakfast

the continental breakfast poor and bad

Guest did not leave a comment.

Filthy and Disgusting + No Service

What an unpleasant surprise! The Hotel from the outside appears clean and newer. The Lobby is nicely designed with Marble and Granite and Columns--Pool area looked nice. Then, we got to our rooms!! Filty and Disgusting!! Black soot all over ceilings leading to the air vent--never been cleaned. Fake hardwood flooring--hard and dirty. Beds were just awful!! Beds were hard as rocks, but what lovely cushioning--boy, we loved feeling those springs! I asked for two extra pillows--"Sorry" I was told. The room for 4 only had 2 bath towels--asked front desk for 2 more..."Sorry" I was told. We got our money back from one night--hotel would not refund one night--(it was just after 11 am) and left for another Hotel! Stay Away!

Great hotel for the money

A too early breakfast... (7.30 to 9.00 AM) A hotel needing to be revamped... An airport shuttle not really on time... But the stay was totally fine for the money! I recommend it for a cheap stay but don't expect to be in a palace.

Needs Improvement

The hotel staff needs to be trained on customer service. The maids and other workers do not greet customers in hallways or anywhere around the hotel. They kept talking among each others in Spanish and laughing. The hotel has a fowl smell and it is dirty. We tough out for the night since it was spring break week end. We checked out at before 9 AM. We could not take it anymore. It is dirty- the staff is rude. Marie West Palm Beach, FL

Needs Improvement

Hotel was in poor condition. Rooms were outdated, elevator made horrible noises.