Queen & Crescent Hotel

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Queen of Mismanagement

Let me just list a few problems with the Queen: 1. At check in we was greeted with a rude front desk employee. 2. Charged an extra $27 “Resort Fee” which was not opitional. 3. Once in our room and almost unpacked, the toilet overflowed, the bedding was dirty, most lamps did not work, and the safe was missing (included in your mandatory resort fee). 4. They was able to find us a different room, however, that room had carpet so dirty that we had to order extra towels to place over all the walking areas. The drapes were torn and had stains floor to ceiling. Two missing light blubs, one lamp had exposed electrical wires showing. Another lamp was propped up against the wall and fell over when I turned it on. 5. Anyone visiting this Hotel should bring your own mattress. Unless you like metal springs poking through the sheets. I was at this Hotel 10 years ago and it was wonderful. While I was checking out, I discussed these issues with the front desk, because the manager on duty had already left for the day. They even agreed with us, but could only say sorry. This place should be rented by the hour, because, in 5 minutes you will be ready to leave!

Not what I paid for...

The hotel and staff were very nice. I did not receive a king-size bed as I requested but it was very, very comfortable. The room was really really small. Nice stay for a couple that is ok with tight quaters. Couldn't take a decent shower, the shower head was in horrible shape

Worst Service

Unless you are happy to line up for at least half an hour to get service from the front desk or the valet service,don't stay at this Hotel. The rooms are much smaller than the average motel. The condition is run down and needs the bathrooms to be redone. It takes at least half an hour to get wet from the low pressure showers. Overall very disappointing.

Review

My first disappointment was with the check in process. The room was not ready by 4PM and the manager had no explanation of why. The temperature in the room was difficult to regulate consistently. I did not complain about the temperature I just dealt with it. However, the room did not have a T.V. remote and the safe did not work. I did complain about the remote and safe. The hotel did locate a remote but ask me to change rooms to resolve the safe issue which I declined. Ultimately, the hotel will survive because it is located in downtown New Orleans about mile or so from the French Quarter. It serves the purpose of having someplace to stay while in New Orleans. Also, it had a certain charm in its decor but I’m sure someone else could have a more positive experience.

Guest did not leave a comment.

Guest did not leave a comment.

great room and service but valet parking was slow and no place to park car while waiting for valet parking

I think we picked a bad night for valet parking because they were lacking valet parkers and it took almost an hour to finally get our car tagged for valet parking. There was also no place to park our car while waiting to get valet parked. Besides that the service was great and the room was very clean and comfortable.

the most comfortable beds but...

...the valet service is very bad. i had to wait 45 min in front of the hotel to get my car. otherwise it's good hotel

nice and clean

the hotel was great and in a very conveinent location

OK room and location, but awful little breakfast and no parking included, altough website says so

See title

Terrible service

Long lines to check into room then get to room and find out that it's not made up... Had to wait another 20 minutes to get a clean room. Everything else was good. Room was small but serviceable.

"Sweet Hotel"

Had a great time and it was in a great location close to the French Quarter.