Queen & Crescent Hotel

Average hotel, great location

The rooms were small but fairly comfortable. The sink was clogged in the bathroom and I had to call three times to get them to fix it and they had to try twice. They charge a resort fee yet they have no pool, jacuzzi, or any resort features. They claim to have a "fitness center" but it only has one workout machine and a tiny number of cardio items in a room as big as a closet. Very disappointing. Good location, though

Guest did not leave a comment.

Outstanding

Excellent friendly service at all times at the front desk Convenient car parking attendant service. Really quiet and safe feeling. Would definitely stay there again

Great Room for the money

Good hotel. I stayed in a similarly priced hotel the two days previous and the Queen and Crescent was a lavish 4 star compared to the one I stayed. Leave alot of time for the valet to get your car...it takes forever, and be patient with the attendants at the front desk. They are extremely nice but very busy all the time. All in all I would recommend the Queen and Crescent to anyone looking for a bargain hotel last minute.

Nice hotel. Not exceptional.

Nice hotel. Not exceptional.

Hotel Needs Facelift

Wow! At first glance, this hotel seemed like a gem on the outskirts of the French Quarter. I was beyond excited to stay at such a "luxe" hotel after viewing the pics online and reading some of the positive reviews. I decided that a few bad reviews wasn't going to stop me! So when we first arrived, the lobby was just gorgeous. However, it took thirty minutes for someone to even valet our vehicle! (that happened all weekened, btw...don't even plan on utilizing your car once you've valeted it). So once we checked in and saw our room, we noticed that it was extremely small though some might describe it as "charming". There were holes in our bedspread and the wallpaper was peeling off the bathroom wall. The sink was wobbly and leaking terribly. The toilet leaked and refilled all night long. In total, the bathroom needed a complete renovation. The housekeeping crew locked us out of our minifridge the 2nd night (but not the 1st) even though it was empty. It was a weird, overrated, expensive stay and I will never stay there again. When I return to the French Quarter I'll be staying at the La Quinta Inn across the street- I'm sure their sheets are not tattered.

Great room for the money

The staff is very helpful and accommodating. The location is very convenient for walking to many venues in downtown--not just the French Quarter, but also the Convention Center, Harrah's, and the Superdome. Don't plan on staying in your hotel room watching TV because the cable package is very basic. There is no HBO, ESPN, etc., but did you really plan a trip to New Orleans just to lay there and watch tv? No, there's no adult programming either.

Make sure to test the hot water before you go to sleep

No hot water. What a wake up. Paid "resort fee" for internet that did not work.

Inattentive Staff and Poor Service

Never did get coffee for the in room coffee maker after repeated requests; finally found out they were out of coffee for both nights I was there - how do you run out of coffee?? Also, tub spout diverter didn't work and so shower was half shower/half bath and couldn't get comfortable water temperature - pretty much either all hot or all cold. Channel listing for TV was completely messed up. Front desk staff pretty much acted like they couldn't care less if anyone was staying there or not.

Guest did not leave a comment.

Guest did not leave a comment.

Comfortable

and "very clean"

Needs Improvement

I stayed in this hotel for 5 nights. From the first night we complained about the air conditioning not working. The front desk personnel visited the room 3 times and it was never fixed, nor did they change the room for us. Also, our room door was warped so it had to slammed to close, and literally kicked in to open it. There was also the issue with the key card not letting us in the hotel, we had to have new cards replaced twice just to get in and out.

Guest did not leave a comment.