Best Western Lake Buena Vista Resort Hotel - Downtown Disney

Great Stay

My grandson and I were celabrating his 16th B-day. The staff were very friendly and helpful. Rooms clean. Pool clean. What more could you ask for?

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Nicely average

We had a nice stay, but when checking out we were to pay for the resort fee. There were several charges added to our bill. We did not use room service or their restaurant. When the desk clerk tried to explane what the charges were for I told him that we had used neither. He printed up another bill, this time there was a valet charge for 3 nights of parking and I told him that we had not used that either. That time he told me that is was someone elses mistake and that I would have to wait for his manager to get there. We were already late that morning, I was getting mad, then all of a sudden things were somehow "cleared up". I was disgusted being treated as if I was not supose to check over the bill, but just pay it. I can understand how extra cash is made by those very busy Hotel chains when they can throw on a few extra charges to an already very long check out bill.

Comfortable Stay

I have stayed in this hotel many times. For the price it is pretty nice. There are a lot of things very convenient about this hotel. It is right near Downtown Disney and within 10 minutes to the Disney Parks. If you don’t feel like driving there are buses to the Disney parks that run frequently (I think every half hour) during the day. They are nice buses. It saves you the parking fee and driving ,if you don’t mind the few stops along the way to pick up passengers from a few other local hotels. Another convenience is the food downstairs, where they have a breakfast buffet (where you can make Mickey Mouse waffles,always a hit with the kids..and the grownups ? ) and also have availability to eat up until pretty late. The pool area is very big and clean ,with lots of lounge chairs, and they also have a small kiddy pool. The beds and pillows in this hotel are VERY comfortable,which is a HUGE plus to me,being that one of the main things I do at the hotel is sleep. The room sizes are bigger than the average hotel around this price. There is free wi-fi. The one thing I LOVE about this hotel,is every room has its own private little balcony area,which isn’t huge ,but it’s a small table and two chairs,and enough space to relax with your significant other for a moment and talk while the kids watch tv and goof around inside. If you spend the extra money, the Disney view rooms offer a nice view of the fireworks show in the distance,which is nice to sit on the balcony and watch. The main thing I don’t like about the hotel is the bathrooms.There is no vent fan in the bathroom,so the bathroom gets super steamy and hot,and it seems that the bathrooms don’t have locks on the doors. What I do like though is there is a separate little vanity area outside the bathroom to use for doing hair,makeup ,etc while someone uses the bathroom. Overall this is a nice stay for the price.Just be careful not to get a room right next to the elevator as you can hear the “dinging” of the elevator bell p

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Great Stay

The beds were very comfortable! Loved having a balcony in the room. The service was excellent, and the staff very friendly and helpful! The food is excellent too! Even the food from the Express Cafe was excellent. Our stay was great!

A "go to" hotel

This was our 3rd time staying at this hotel in the last year. Whether we are going to Disney or Universal it is a perfect location! Pay the little extra and get a Disney View Hotel! It is so nice to sit on the balcony and watch the fireworks go off at all the parks while you are comfy in your jammies with a glass of wine, rather than fighting the crowds and traffic to get out of the parks at closing! Even my 7 year old daughter would rather watch the fireworks from the hotel. The beds are beyond comfortable, the hotel it a bit older and the bathrooms should be updated, but other than that it is a nice place to stay, with transportation direct to the Disney parks is a definite plus! So close to everything and the price is always right!

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Surprise mandatory resort fee

Upon cheking in I was told that I had to pay a mandatory resort fee of $7.99 per day to cover for internet and transportation usage even though I did not have the need to use those services. This was a surprise charge because it was not part od the Hotels.com price. Beware.

Great hotel for the price

I would definitely stay at this hotel again. The hotel was very nice, nothing fancy, and offered adequate services you would expect at a vacation hotel. The on site restaurant offered a decent buffet at a reasonable price. The shuttle service to the park was convenient, yet made stops along the way. The only negative aspect of the hotel was the air conditioning. In our room we set it very low, but the room never got cold. It was even warm in the restaurant.

Outstanding Hotel

the Hotel was wonderful. Our room was clean and the pool area was clean as well. The only thing we were not pleased with was that we ended up being in a room with a wheel chair accesible shower which would have been fine, except there was a slope in the floor witch caused the water to run away from the drain. We had a lot of water all over the bathroom we had to mop up with everyone's showers. The location was wonderful and it was a buetiful area to stay in.

Good deal

A little old but we liked the balcony and the pool was open 24/7

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