Hotel Nikko San Francisco

Poor Service

Our room was not ready on time with my 20 month old having traveled for 9 hours, yet we were asked if we wanted to upgrade to a higher floor. when we called the concierge, the phone rang at least 25 times and was on hold for over 4 minutes. there were no bath products in the shower upon checkout, I was not thanked or asked about my experience.

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Guest did not leave a comment.

Parking Way Too Expensive

It costs over $50 to park overnight in the hotel. Typical for S.F., but still a rip-off.

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average room and hotel for the $$$

nice clean hotel with good service however i was disappointed with the size of the room. it was tiny and with the california king size bed there was hardly any room to move. If i was out most of the time the size would not have been an issue but since i spent a lot of time in the room it felt a bit claustrophobic. I think the pictures displayed on the hotel and hotels.com website were misleading. If we did not get the savings through hotels.com i would definitely have considered this hotel a rip off. Nothing that exciting to write home about I'm afraid.

Contemporary styling, great service.

Clean, contemporary rooms. Large baths with standing tub were the highlight of the over-sized, bright room. The linens were supple. We loved the hotel.

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Great hotel, small room

We're sure that other rooms were larger than ours. It appears that certain rooms are reserved for "low budget" clients and apparently Hotels.com is considered one of them. Fine for one night, but tight quarters.

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Mostly Good Experience

But it was disappointing to find out that, in addition to the room rate and $45 for parking, the hotel also charges $15 per day for in-room internet use. Aren't we at a point in technology where the internet is ubiquitous, we can't do without it, and having access in a hotel room is an expected amenity? Why charge extra? It makes it feel like you are being "nickel-and-dimed" for everything. Otherwise, this was a very nice hotel.

Great Hotel

We really enjoyed our stay at Hotel Nikko. The rooms were modern with very comfortable beds. The only negative I have to say is that the walls were a little dirty with random scraps and markings across them. Other than the walls everything was good. The bathroom was a good size and appeared to clean.

4-Stars?

The lobby was great with marble everywhere, but the room (outside of the flat-screen) was pure Holiday Inn. Stained carpets, a closet door that was off its rollers, chipped furniture, dirty windows and some insect(s) crawling on the baseboard. The hotel from the outside is 4-star; the room was 2+.

Nikko cool decor; Dirty Room

Our family arrived at midnight so i can understand the fact that the night clerk wouldn't be on his "game" but this guy was less than helpful and was very lazy. This hotel is not in the best part of town as we observed police officers right outside the hotel arrest someone. Although the location was a block or so from Powell St where we could pick up the trolley, it wasn't a safe area for us. The room was the most disappointment of our trip. The carpets were stained and left us feeling very uncomfortable. If the hotel were to keep up their rooms it would warrant a 4 star rating, but I would definitely rate it a 3 star at best! Nikko needs to get it together and clean up the place!!! So disgusting!