Sheraton Vistana Resort-All Villa Resort in Lake Buena Vista

A lot of room for the price, great location

Outdated furnishings, obviously not a renovated unit. Do not answer the phone unless you want to purchase a timeshare. They call everyday before 8AM to offer you deals to come listen, so consider taking phone off the hook if you want to sleep in. Otherwise terrific place to stay and great amount of space for family. Convenient full kitchen. Bring your own condiments (salt, pepper, etc.). Dishwasher detergent was provided. Bring your own laundry detergent. Only soap bars provided in bathrooms, so bring all your own stuff.

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Very Sketchy Hotel

Check out your room before you carry all your luggage up to the room!!! I booked a 1 bedroom villa and when we went to our room with our 1 year old and all luggage they gave us the studio. NO BEDROOM. So we had to carry everything back down to the car (thank god we rented a car!!) and go back to the front desk where the girl argued with my that she gave me a 1 bedroom. After argueing for 15 minutes the manager who was standing right there but not offering any help advised her that she gave us a studio. Then it was they didn't have anymore 1 bedrooms.....which I did not believe as the hotel is HUGE! after advising them they are giving me a refund or finding us a 1 bedroom they finally found us a room. They don't help you until you are rude with them and that is very bad customer service. This hotel is like an apartment complex....so if you are wanting to check out the different areas and pools you will want a car. It is broken up into different sections. Our room was renovated so that was nice. My family rented the 2 bedroom with the jacuzzi tub and it was pretty large and was also renovated. We were in the Lakes area. We had a balcony but there were HUGE evergreens so you couldn't see anything out of the screened in porch. This hotel was just too large for us and we didn't spend enough time there to make it worth the extra cost....we were too tired to cook after getting back to the room. We did have a stove top, microwave, dish wasther but not an oven. My family had the 2 bedroom that had a complete kitchen. Very close to many many restaurants and Walmart. Any restaurant you can think of is near there. But you will want a car because this place is huge. And make sure that they give you the room that you paid for!!! They were trying to pull a fast one on us and that wasn't good with the price that you are paying for a hotel. The plus side.....huge bed in the bedroom. Sofa in living room pulls out but they said that it is very uncomfortable. The next few nights they t

Excellent

Outstanding Hotel, Location, Grounds and Amenities Excellent, Greeting and Service were 2nd to none

Wonderful Place, Great value for money

The rooms are wonderfully decorated and really spacious and confortable for a family. Main bedroom is huge! 3 televisions and a beautiful full kitchen!!

Guest did not leave a comment.

Excellent Hotel

Hotels.com gave me a price that was less than half of what is usually charged for the room I got. It fit my family of 6 very comfortably. We could have had our entire vacation at that resort! The pools were great, and there was plenty of food available on site.

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Excellent room for the money!

I only have a few complaints I'd like to point out. 1) The check in process was a nightmare. You can't check in one minute early! Any questions you have for the entire stay need to be directed at the person who checked you in. You can't speak to anyone else. They'll keep referring you to the same person that checked you in even if that person is busy and the others are sitting around doing nothing! 2) The sheets were stained. Housekeeping rectified the problem immediately! 3) We paid for a coupon booklet when booking. They forgot to give it to us at check-in so we had to go back for it. Other than that, the condo we stayed in in the Lakes building was gorgeous, the room was spotless, we requested a crib and it was outside the room when we checked in. Housekeeping staff was wonderful! Make sure you take the phone off the hook immediately upon entering the room or you'll receive non-stop calls from the hotel to sell you a timeshare. Don't order delivery from anywhere other than on the hotel site or you'll have to go pick it up at the gate. There a numerous pools that are spotless and beautiful. Very conveniently located to Disney. Check out is early (10:00) and check in is late (4:00). Overall, it's definitely worth the money!!!

Outstanding Hotel

Great place to stay, clean environment, really close to Disney. Would recommend to all of my friends and family.

Guest did not leave a comment.

Satisfied with Accomodations

We were given a room in "Cascades" that had not been renovated. The decor was outdated, but bearable. The musty smell was bothersome, but we bought some Febreeze and it smelled better after a day or two. The room layout was great...we had a two bedroom villa and it accomodated my family of six very well. Very spacious and had everything that we needed.

Buyer Beware

If you think you might get a renovated condo forget it. No matter how much they tell you they will do the best they can the odds are against you. I called 3 wks ahead, then 2, then 1, and the day of before our flight and each time was told 'It shouldn't be problem'. When we got there they said 'Don't have any' and could have cared less when I expressed my disappointment. We were told ours was the 'newest before the renovation'. I feel sorry for the poor saps stuck in the 'older' ones. The room had a rotten stench in it that never went away. Everything in the room was very dated and old. The beds were incredibly uncomfortable. Several nights were spent on the couch to spare my back.They had a brochure with a testimonial from someone from NY saying the resort market store prices were half what he sees in NY. Glad I don't buy groceries in NY. The prices at the resort were realistically about double what you would see in your local store. On a positive note the grounds were kept up well and the recreation areas were pleasant. The location is near the major parks. Don't order pizza from outside even if you get a flyer in your door. They can't get through security, which they don't tell you, and by the time you go to the security gate to get it it's cold. Renovated room would have helped my review considerably. Otherwise the room was a dump compared to what their web site shows. Sorry Sheridan. Just trying to help fellow travelers.

great room

love it the master bedroom was huge , loveit and the view , welll go back .