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Hotel Shangri La Santa Monica, Santa Monica, CA

Hotel Shangri La Santa Monica

Star rating: 4.0 of 5
1301 Ocean Ave
Santa Monica, CA, 90401
866-539-0036
Average Rating
3.9
Recommend
76%
17 Guest Reviews

from $305.00

Lowest avg. nightly rate

This rate first available on Friday, Nov 27

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Review Details for Hotel Shangri La Santa Monica:

  • 57% Recommend
  • 3.1 Average Rating
  • 7 Guest Reviews
Hotel Service
4.0
Hotel Condition
3.9
Room Comfort
3.7
Room Cleanliness
4.4

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All Trip Types
(17 ratings)
Average Rating 3.9 of 5
Business
(7 ratings)
Average Rating 3.1 of 5
Romance
(3 ratings)
Average Rating 4.3 of 5
Family
(2 ratings)
Average Rating 3.5 of 5
With Friends
(3 ratings)
Average Rating 4.7 of 5
All Others
(2 ratings)
Average Rating 5.0 of 5

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Recommended

Reviewed by a hotels.com guest on October 1, 2009 Trip Type: Business Review 1 of 7
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Not Recommended

Reviewed by a hotels.com guest on September 23, 2009 Trip Type: Business Review 2 of 7
Overall Rating
1.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
1.0
Room Cleanliness
4.0
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Needs Accurate disclosure of hotel night activities

We were unable to sleep We reserved a room with ocean view (located right across from the pool)and at no time anybody told us about a pool party that was going to be on until 3:00 AM in the morning We read the hotel information book in our room and even there it read that the pool was open until 10:00 PM We call the front desk but nobody answered Needs Improvement!!!!!! Will not recomend this hotel!!!!

 

Not Recommended

Reviewed by a hotels.com guest on September 22, 2009 Trip Type: Business Review 3 of 7
Overall Rating
2.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Need information Disclosure to Guests about pool hours

I made a reservation for an Ocean View Room They put us in a room right across the swimming pool They must of have a private party or something because there was loud music all night until about 2:00am in the morning I looked at the guest information book in my room and it said that the pool was closed after 10:00 PM I called the front desk and nobody answered How convinient.......

 

Recommended

Reviewed by a hotels.com guest on July 17, 2009 Trip Type: Business Review 4 of 7
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great location

Great location, clean room, friendly staff. What else do you need? Oh, yes: A huge, comfortable pool area with a great design.

 

Recommended

Reviewed by a hotels.com guest on April 1, 2009 Trip Type: Business Review 5 of 7
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Beautiful and Professional

Refuse to stay anywhere else. The hotel will be completed with renovations after April '09 and I can't wait to go back to get the full experience of the Shangri-La.

 

Recommended

Reviewed by a hotels.com guest on March 3, 2009 Trip Type: Business Review 6 of 7
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Good hotel will likely be great once renovations are completed

The hotel has great bones and once the renovations are done the hotel will be amazing. Staff was very helpful.

 

Not Recommended

Reviewed by a hotels.com guest on January 28, 2009 Trip Type: Business Review 7 of 7
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
2.0
Room Cleanliness
4.0
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Not a 5 Star Hotel

The hotel is under construction which starts every morning around 8:00. The hallways are littered with construction debris. The room is extra ordinarily small. The bathroom only has a tube and when you use the shower head it sprays the sink and floor. There is no bar in the bath tub so that is VERY dangerous and against the law. There was no iron, ironing board or hair dryer. This definately is NOT a 5 star hotel but more of a 3 or less star. Even though it is under renovation all their decision in the room are wrong. The room is too narrow, the bathroom is glass with smoked glass on the bottom. So when you are on the toilet no one sees you but as soon as you stand up you are visible even though the door is shut. I tried to slid open the outdoor window and the knob even fell off. The staff is still being trained and although I am sure they may be trying they are not achieving. We asked for our car a half an hour before we came downstairs. And because there were three rental cars like ours and they hadn't makred them properly there was mass confusion. Enough said! I hated the place.

 
 
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