Chelsea Inn

Stay Away

I called the hotel and they said I would get a room with two beds. When I checked in I was given a room with one bed, but they brought a roll-away (which barely fit in the small room). There were blood stains and hair on the pillow in the closet (and I documented that with pictures) to be used for the roll-away. There were also stains on the sheets that they brought for us to use on the roll-away. I also found stains on the bottom side of a pillow on the bed. I slept on top of the sheets in the bed, but I felt dirty even doing that. We checked in and then went out to tour NYC. When we returned to the room around midnight, we found that our semi-private bathroom (shared with another room) was out of toilet paper. There were no additional rolls of toilet paper in the bathroom or our room, and no one was on duty at the front desk. We had to wait until 9:00 a.m. to get toilet paper. That is unacceptable. If no one is going to be on duty at the front desk, it is their job to have extra toilet paper in the bathroom or closet. Once we finally tried to get to sleep, that was difficult because we could clearly hear horns honking and glass breaking outside because the windows were very poor and let in a lot of noise. The hallways had a dirty smell to them, but the rooms were ok. The continental breakfast was a joke as well. I thought I was getting a good deal for the money, but it turned out to be a nightmare. I was on the phone with Hotels.com at 12:30 a.m. and then again after 9:00 a.m. (when the front desk had someone on duty) and Hotels.com were able to work with me to get a refund for the second night. The lady at the front desk on Saturday was not able to waive the cancellation fee, but she said her manager could decide that on Monday. I politely reminded the lady that she has to have someone she can call to make a decision on a Saturday, so she ended up calling her boss at home and the boss approved waiving the cancellation fee and giving me a refund for the seco

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