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Hilton London Gatwick Airport, Gatwick,

Hilton London Gatwick Airport

Star rating: 4.0 of 5
South Terminal, West Sussex
Gatwick, RH6 OLL, GB
866-539-0036
Average Rating
3.8
Recommend
80%
25 Guest Reviews

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Review Details for Hilton London Gatwick Airport:

  • 43% Recommend
  • 2.6 Average Rating
  • 7 Guest Reviews
Hotel Service
3.3
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.4

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All Trip Types
(25 ratings)
Average Rating 3.8 of 5
Business
(2 ratings)
Average Rating 4.5 of 5
Romance
(0 ratings)
Average Rating 0.0 of 5
Family
(7 ratings)
Average Rating 2.6 of 5
With Friends
(0 ratings)
Average Rating 0.0 of 5
All Others
(16 ratings)
Average Rating 4.2 of 5

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Recommended

Reviewed by a hotels.com guest from manlius on September 2, 2009 Trip Type: Family Review 1 of 7
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
3.0
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Issues

Very convenient location. Bathroom needed some upkeeping care. The front desk had more than 6 hours to get a roll away bed set up. It was not completed until after 1 AM, having retrned to the room. I was disapponted in the Hilton experience.

 

Not Recommended

Reviewed by a hotels.com guest on August 5, 2009 Trip Type: Family Review 2 of 7
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
2.0
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Convenient

Convenient is all I can say good about this hotel. The front desk was continually confused. I had to go to straighten out one thing or another so many times. I wouldn't stay there again.

 

Not Recommended

Reviewed by a hotels.com guest on July 29, 2009 Trip Type: Family Review 3 of 7
Overall Rating
2.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on April 23, 2009 Trip Type: Family Review 4 of 7
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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No (1)

Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on August 12, 2008 Trip Type: Family Review 5 of 7
Overall Rating
1.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
2.0
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No (0)
This place is a dump

This hotel is old, tired and in desparate need of a total upfit. It's over priced, dirty - the beds are terrible, the bathroom was barely sanitary, the lighting was atrocious - and then they charge you extra for internet access. Being adjacent to Gatwick they have a captive customer who they clearly have no respect for and it's a "cash cow" location that they are just going to take advantage of. Hilton should be embarrassed to have this in their chain.

 

Recommended

Reviewed by a hotels.com guest on June 21, 2007 Trip Type: Family Review 6 of 7
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on April 19, 2007 Trip Type: Family Review 7 of 7
Overall Rating
2.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
1.0
Room Cleanliness
4.0
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Family room too small

We booked the Hilton at Gatwick Airport because they had a family room and the pictures looked like we would have more space. As it turns out, they just put an extra bed in the same size room. I travel in Europe often and I understand that European rooms are smaller but paying extra for a family room should count for something. Our doube/queen bed was very lumpy and the hotel room was not sound proof. On an up side, the bath products were great, they just did not provide enough for 3 people. It would have been cheaper to get one double room and one single at the other Gatwick hotel were the beds were great.

 
 
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