Crowne Plaza Niagara Falls

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Very Friendly

When we checked in, I was wearing a New England Patriots shirt and being in Bills country they were quick to jump on it, but in a jovial way. We had a long talk about the opening week game while check in and then they told us where a lot of the points of interest were that we wanted to see. After a six hour ride, it was nice to arrive to such a warm reception.

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Hotel staff and walls need improvement

The hotel staff wasnt very courteous or interested in attending to the guests and the hotel rooms had extremely thin walls and doors. The room otherwise was comfortable and the hotel location was very convenient for visiting Niagara falls.

Check timings too rigid

The hotel staff made us wait for one hour to check in at 4.00 PM. The rules are too rigid and we had wait in a long queue to check in.

Check In Beware

BEWARE of the stringent check in time. The hotel staff will not let you check in before 4:00pm. My family and I arrived early and tried to check in at 12:00 pm and were told no, and we were told to try back later at 3:00pm. We had booked two rooms. I asked if they had just one room available for my elderly parents who are in their eighties and my two old niece so they could rest. I was told no, and to check around three. At 3:00 pm, I checked again, and was told no. The hotel does have rooms available before 12:00pm, as I observed the following day by people checking out and rooms being cleaned. SO BEWARE!!!!!

very nice hotel enjoyed our stay

Nice Hotel - proximity to close locations neat the US side

Good stay

The hotel stay was very nice, overall satisfied. However, we were missing towels from one room and bath toiletries from the other. They brought them over no problem. Also, the pool was very nice but I think they should change the water more often.

Comfortable but not warm

I was looking for a room for 5 people and a room with 2 queen bed with an option to include an extra bed was provided. But when we got to the room there was no space for the 5th person. The room is a bit tight even for four people, there was very limited space to move around. They were essentially trying to fit 5 people in a room initially built for two. The bathroom was lovely without a tub only a shower, which seems like a much cleaner option considering the high traffic to this hotel.

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Needs a little improvement with housekeeping

I went with family and we have rent two rooms. One room with one bed and the other with two beds. The room that has two beds doesn't have clean towels. Towels were a little smelly, but we didn't ask to change them since we bring our own towels. Location is good, the receptionist staffs are very nice.

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Did not meet expectations

Hotel needs improvement in the following areas: The hallway floors always looked dirty and unkept. The walls between rooms are paper thin and you can hear everything. No fan in the bathroom is a bigger negative then you would think. Pool area is ok and the pool staff was awesome. Parking area is dangerous as 2 cars were broken into the one night. Would not stay on the US side again. Get passports and stay in Canada