The Roosevelt New Orleans Hotel, Waldorf Astoria Collection

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Housekeeping needs to improve but other areas were outstanding

The tub in our room was dingy/grimey - we called housekeeping to have it cleaned - it looked worse after the maid let the cleaner run down the shower wall creating clean streaks into the tub. Called the housekeeping manager to the room who immediately stated that she "wouldn't get into that tub either" - then she had it thoroughly cleaned the right way by the maid. There weren't any washcloths in our room on arrival night. The shower head is a rainshower model with very low water pressure. It takes far too long for the hot water to arrive at the sink faucet - wasting a resource. It was obvious a drink had been sprayed on the wall in the room by a previous guest. Mid stay the rug in the bathroom was removed for two nights. Also mid stay there weren't any washcloths left in the room - repeated calls to Guest Services didn't produce the washcloths until the next day. Only one elevator in the bank of three worked in our tower. On the positive side, the hotel is beautiful, the beds are very comfortable. The Concierge staff was outstanding - acquiring our reservations at all the restaurants we requested - and very knowledgeable. Room service was promptly delivered within the time frame provided, the food both from room service (late night) and in the hotel's restaurant for breakfast was excellent. The front desk, bar, restaurant, and bell staff all were very friendly and welcoming providing excellent service. Please improve the housekeeping, and I would stay at this hotel again.

Hotel Stay

The hotel was absolutely beautiful. Only problem there was no hot water.

Roosevelt Hotel

Not quite finished - spa not completed, second restaurant not open - bar very crowded but loved staying at hotel I have loved for 40 years.

Outstanding, beautiful hotel

I stayed at the hotel 4th of July weekend. Staff was exceptional. They were attentive and took care of all of our needs immediately. The hotel decor is beautiful. The rooms are large and beautifully decorated. Beds are large with great quality bedding. Wonderful experience.