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The Roosevelt New Orleans Hotel, Waldorf Astoria Collection, New Orleans, LA

The Roosevelt New Orleans Hotel, Waldorf Astoria Collection

Star rating: 4.5 of 5
123 Baronne Street
New Orleans, LA, 70112
866-539-0036
Average Rating
4.4
Recommend
91%
34 Guest Reviews

from $179.00

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This rate first available on Wednesday, Dec 9

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Review Details for The Roosevelt New Orleans Hotel, Waldorf Astoria Collection:

  • 83% Recommend
  • 4.3 Average Rating
  • 6 Guest Reviews
Hotel Service
4.5
Hotel Condition
4.5
Room Comfort
4.8
Room Cleanliness
4.5

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All Trip Types
(34 ratings)
Average Rating 4.4 of 5
Business
(6 ratings)
Average Rating 4.3 of 5
Romance
(11 ratings)
Average Rating 4.7 of 5
Family
(8 ratings)
Average Rating 4.5 of 5
With Friends
(6 ratings)
Average Rating 4.3 of 5
All Others
(4 ratings)
Average Rating 3.3 of 5

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Not Recommended

Reviewed by a hotels.com guest on October 1, 2009 Trip Type: Business Review 1 of 6
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
4.0
Room Cleanliness
3.0
Was this review helpful?
Yes (3)
No (1)
"Full Service" only if you beg for it

Serious problems with maid service - I had to call for washcloths (3x before I got them), towels, the bath gel bottle was half full (ew!), a lamp that didn't work, a 12x12 hole in the wall(!), a filthy glass turned upside down as if it were fresh showing wipe marks, a pen, ants in the room and something that bit me, and more. When I called because there was no trash can in the bathroom, the girl said "You only get 1 trash can per room." Huh? This is not some roadside motel, this is a Waldorf Astoria Collection blablabla. When I asked for a phone book, I was told "This is a full service hotel" and referred to the (useless) concierge. Here's an example of "full service": of 4 nights, the turn-down service happened only once. One of those evenings, I asked a housekeeper at my door to turn down the beds. He looked at his watch and left. That said, their staff is unsurpassed in kindness, courtesy, manners, charm. Every one a delight. Hospitality is good. But they are so not doing their job. This even after I had talks with the Front Desk and Housekeeping Mgrs.

 

Recommended

Reviewed by a hotels.com guest on August 11, 2009 Trip Type: Business Review 2 of 6
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (1)
No (0)
Gem near the French Quarter

Just renovated, this "Grand Hotel" is a gem not to be missed. Just a short walk to the French Quarter.

 

Recommended

Reviewed by a hotels.com guest on August 11, 2009 Trip Type: Business Review 3 of 6
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (1)
No (0)
Grand Elegance

A return to the grand elegant hotels of the past. Everything is first class,the lobby ,personal service ,food/beverage,rooms/linens. The perfect romantic getaway!

 

Recommended

Reviewed by a hotels.com guest on August 7, 2009 Trip Type: Business Review 4 of 6
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (2)
parking is an issue

The cost of parking is not revealed until after you check in. It cost $38.00 per day. You can park in New york for $32.00 per day. Total BS.

 

Recommended

Reviewed by a hotels.com guest on July 23, 2009 Trip Type: Business Review 5 of 6
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (2)
Great hotel wonderful lobby

Wonderfully restored lobby and nice hotel. Needs better tea

 

Recommended

Reviewed by a hotels.com guest on July 16, 2009 Trip Type: Business Review 6 of 6
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (1)
Room

Great room for the money.

 
 
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