River Rock Casino Resort

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Mixed Bag

1. Truly enjoyed the comforts of the room. Extremely confortable bed. 2. Hotel staff very nice. 3. Buffet dining area very nice but my husband and I did not enjoy the food. 4. Food selection was limited and what we selected was cold by the time we sat down to eat. I'm accustomed to Las Vegas casinos and casinos in southern states where the food selections appear to be unlimited. 5. The smoke free casino was extremely enjoyable. I'm not a drinker but sometimes I do enjoy having a complimentary mixed drink at casinos in the US. So I found it interesting that the drink of choice in the casino was coffee or tea. 6. We converted USDs to canadian money at the cashier's booth and found it very inconvenient that the casino would not buy back USDs after an allotted time. Before we left BC, we had to find a bank to get cash in canadian dollars for USDs 7. The skytrain across the street from the casino made downtown Vancouver very accessible.

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Not for families with young children; Beware of one front desk staff

I would say that this is an ok hotel but not for everybody. We are a family with two young children - 2 yrs old and 8 months old. We had a few bad experiences but there are also good things to say. Good: 1. Housekeeping is great - fast and delivered all our requests. 2. Nice crib for our 8-month old. It is not the usual pack-and-play. It is big, sturdy and easy to move around. 3. Large area - the bedroom is separate from the sitting area. Bad: 1. One front desk personnel was rude when I said all of a sudden, all our 3 room keys (kept by different people) stopped working. She insisted it is because we put them in our purse. She gave me a new set of keys and without putting them in my purse, I tried them all - nothing worked. Someone else had to re-program the keys before they worked. I came back to the person to say that the problem has nothing to do with where I put my cards and she said, well, that's what we were supposed to say. (Definitely not the type of service I want from a hotel staff.) This whole process took a while and if I didn't have any other family staying in another room, it would be a disaster with two young children. 2. Food court is not accessible when you are with children. 3. Not much to do in the hotel if you don't gamble. Bad/Good: 1. Confusion with valet parking but valet staff was nice and helped resolve the issue.

Good Comfortable Hotel

Very nice upon arrival, hotel room was good size, clean and comfortable....casino not too loud and just the right size.

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Always a class act.

One of the best deals in Richmond and right on the Canada Line.

Construction and Service

I first arrived coming up the back entrance due to a serious backup at the tunnel. The hotel is located in what appeared to be an old industrial area. The service of the staff was outstanding. The minibar in the room was broken and we couldn't use it to keep our items cold during our stay. I placed a call to the front desk and within five minutes a refrigerator was at the door waiting to be used by us. Valet attendants were very polite and I didn't have to change my seat after they drove my car. I had a very cool view of the Vancouver airport from the room, complete with landings and take off occurring directly over our room. The room was mostly sound-proof. The sound from the jets wasn't too bad. The only problem I had was that construction began at 7am and it sounded like these guys were banging on the wall inside my room. Very unpleasant.

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Luxury room for standard price

The rooms in this hotel are all suites and are beautiful and very modern. The bed was one of the most comfortable I have ever slept in.

Comfortable Room

Hotel upgraded me to a two bedroom when they saw I was traveling with my kids. Very nice rooms and the beds were so comfortable, the first time I didn't wake up with a backache while in a hotel. Even won some money in the casino !!

Very Nice hotel

The hotel is under renovation, which we knew prior to booking. It was VERY quiet and we did not hear any construction noise or airplane noise, considering that it is by the airport. It is a little hard to find given some of the road construction around the hotel. They do charge for valet service which has been a recent change of policy. Free self parking is available in a parking garage across the street. We had paid for a City View Suite and were ungraded to a Marina view which was very nice. Over all, we were very pleased with our stay.