Quality Crown Hotel Paddington

Quiet, very close to Paddington Station, Friendly Staff

We chose this hotel because of proximity to the station, and because we didn't want one of the "dodgey" local hotels. They are cheaper, but not so modern in decor, secure nor quiet. Lots of ethnic restaurants and great little shops are nearby.

Great Paddington Station Location

This hotel was located by a lot of restaurants, both fast food and nicer dining. It was so close to Paddington Station that it took me all but one minute to get there in the morning. The hotel had a nice ambiance, my room was nice and modern - but the bed and pillows were not so comfortable. Aside from that I would totally stay there again if I had to go in or out of Paddington (which is where the express trains to Heathrow go).

Best Location

Great Location! The Heathrow Express goes to Paddington Station and this hotel is right across the street. Very easy to catch the 15 or 23 bus to see the city (1/2 block from hotel). The room was small but clean and the air conditioning worked great.

service needs improvement

The room was not ready when I arrived, and while it was not advertised to be ready early, this was the first hotel that I've stayed at in Europe that rooms were not available for transatlantic travelers. The bathroom that they sent me to use to freshen up after my arrival smelled like a public toilet that clearly hadn't been cleaned in a while. Not a great first impression!

Guest did not leave a comment.

Good room, good area, terrible staff

I've stayed at Quality Crown Hotel Paddington more than 6 times as have my family members and business colleagues that I have recommended this hotel to. The hotel itself is nice and the location is excellent but the staff is less than enthusiastic about service which ruins the entire experience. During this stay, I arrived with a prepaid reservation only to be told that I had no reservation and that I could be accommodated at their other hotel around the corner. After showing the staff my hotels.com reservation, the hotel employee called central reservations which also said that I did not have a reservation. The hotel employee then told me that they were fully booked and went on to assisting his colleague with ordering a pizza (no joke) and arguing with another guest about late check out fee of 40 pounds sterling. Feeling ignored, I requested that he call hotels.com so we could find out about my reservation which he did, reluctantly (and he continued to complain to me about the other guest who would not agree to the 40-pound charge for late check out). I spoke to hotels.com who assured me that I did have a reservation that was paid for. The hotels.com representative then contacted central reservations who in turn contacted the hotel and I was given a room - yes, suddenly there was a room for me. I can't help but think that this was a way to get me to pay more money to stay at the hotel chains other property. To top the situation off, the hotel employee then began to tell me how Americans don't understand that they should book directly through the hotel and not hotels.com and blah blah blah. During my stay, this same employee continued to make comments whenever I walked through the lobby and, when I had family come to the hotel to pick me up, he told them that I had never checked in. Of course, once I showed up in the lobby he didn't have much more to say. I am extremely disappointed with the service I have received the last two times I stayed at this hotel but

Great location, comfortable room

This hotel is right across the street from one of the Paddington station exits - literally a 3-minute walk. The price was just right for the location and amazing convenience, plus the room was comfortable, clean, and trendy-looking. The bed was just the right mix of firm and soft, too. I highly recommend this hotel.

Small room but convenient location

Right next to Paddington Station (Railroad and tube), which was perfect for our train usage (to/from Heathrow, plus local trips to countryside, and around London). Small rooms, but clean and modern. If all you need is a place to sleep, this hotel is for you. Some nice neighborhood pubs within walking distance.

Convenient to anywhere

I was very pleasantly surprised when I emerged from the Paddington Rail Station looked left and saw my hotel. not much from the outside but very nice for the money inside. Polite helpful staff. And so easy to catch the tube or if you like walking in London like I do, a quick stroll to Hyde Park, Oxford St, Picadilly Circus and many other great London spots. I will stay again when in London!

Good room and location for the money

We wanted something close to the train station to/from the airport that was comfortable. This met the requirements completely. It had all of the amenities that we were looking for.

Great location

Overall very happy with this hotel. The location next to Paddington was perfect - easy to/from airport and to hop on the Tube or bus. Also, lots of place to eat/drink nearby. Only draw back was a loud door-banging -- we were located next to a back stairwell that was used at all hours by the hotel staff... it needed some cushion so it didn't slam so loud when shutting. Very happy with free WiFi and modern, clean room.

very, very convenient

The hotel was conveniently located outside the train and subway station. It was very cold, but we were easily able to travel to the theaters in spite of the snow and wind. The front desk people were helpful and friendly. We had booked a room with 2 beds, but for the first night, only a double bed was available. The staff did the best they could for us and it all worked out fine.

Guest did not leave a comment.

Great Hotel, Great Location

Great location, right next to Paddington station. Took the express train from Heathrow and you are right next to the hotel in 15 minutes. Rooms are a bit on the small size but thats to be expected for Europe. Rooms were very clean and modern, bathrooms were big enough for me (im 6'8"). Within a stones throw of Paddington station, just jump on the tube and you are anywhere in the city in 20 minutes or less. Probably not a great place to stay for families or large groups, but for singles and couples its perfect. Would absolutely stay here again.