Sheraton Sports Complex & CoCo Key Waterpark

Thin Walls!

The hotel was transitioning from Sheraton to Holiday Inn, so there was no internet in the rooms, and nothing could be charged to the room. That alone was annoying, but trying to sleep was much worse; I had to listen to the TV in the next room, and the bed wasn't particularly comfortable. Overall, not a bad hotel, but services were not available when promised and the thin walls is a huge issue for me.

My favorite Kansas City hotel

Upscale, gorgeous, beautiful furniture in the rooms, excellent front desk staff, excellent price, wonderful restaurant.

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fine basic services

convenient to stadium but nothing else restaraunt service was terrible room was clean this is a great hotel if you are in KC for the CoCo Key Waterpark or a baseball game otherwise you are better off in town at one of the other Hotels.com hotels

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Close to sports stadiums

If you're going to a Royals or Chiefs game this is the place to stay. Located just across the street. The hotel was nice with a restaraunt and bar. The do offer internet access in your room, but they charge $4.95 per day for it which seems petty considering most hotels include it with the room. Overall this is a 3.5. There's a waterpark connected to the hotel so it would be perfect if travelling with children.

Terrible Service and NOT Clean

I don't know even what to start with... 1. Check in was crazy - rooms not ready. 2. room looked like it had sit empty for months - you could write your name in the dust. 3. bedding was dirty!! Yes, dirty!! 4. the shower rode was coming out of the wall. 5. we had one wash cloth - no coffee service called down for wash cloths and coffee, sweetner and etc. never received!! 6. Ordered french onion soup and it was so salty I set it to the side - the waitress came and looked that I had never ate it and said "it's to salty right? we have had other complants" now if others had complained why are they still serving it? 7. the hallways had food and trash laying in them. 8. House keeping was rude. We just thought this was a terrible experience in a Sheraton property.

Very Comfortable Room

Enjoyed the cleanliness of the room.

Very Comfortable and Relaxing

Definitely worth the money. Lobby, restaurant, bar, workout room and business center were very nice. Only thing that didn't seem up to par was the indoor pool. It seemed like it was in a basement with no natural light almost creepy. Otherwise, I would recommend in a heartbeat.

nice, but needs some cleaning

The hotel was nice enough, in a good area. Rooms were clean and comfy. Tv only turned on when it wanted to, and the phone didn't work properly. The swimming pool and water park was grimey. Pretty gross really. Two elevators were broken by the time we left,(but we were at a conference with about 1,000 people, those elevators were used a lot). The food from the menu left something to be desired, but the buffet was great. I will say that all of the hotel staff was very nice. Overall, its a nice hotel, but they need to pay a little more attention to detail when it comes to cleaning. I would stay there again. though.

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Okay Hotel

The only complaint I have is lack of parking.

Great Hotel

I loved my stay at the Sheraton. The only thing I would have changed was the fact that the room didn't have a mini frig. We were staying there for a dog grooming convention and would have liked the frig to be in the room to keep some refreshments.