The International Hotel

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Nice value...

This was a nice hotel and a good rate relative to other local properties. I would have given it a 5 if there had been internet access in the room.

Some Great Features, and Some Really Bad Ones...

Although located in the business district of the Docklands, this hotel is clearly a British "Holiday" hotel(the bar and restaurants were quite good, but the rooms themselves... not so much.) Three big problems: - This was the most uncomfortable hotel bed I've ever tried to sleep on; hard as a rock, and the springs dug into my back. I wound up sleeping on the sofa. - Room was on the 11th floor, but had a tiny foyer and a spiral staircase going to the room itself. This was painful for lugging my bags, and more importantly, why not just make it the 12th floor?! - Check-in was manned by only one person when I got there; the queue was 8-deep to check-in at 10pm.

It worked for me

I chose the Britannia International for its location. I had business in Canary Wharf and it provided me with a short 10-minute walk to work. The faux-Victorian decor was not to my taste but the hotel was well maintained. The staff was friendly but young and not local. Consequently they not very helpful for recommendations for local dining. Would I go back? If I have business in the area again, absolutely. If I want to visit London as a tourist, Canary Wharf is a fringe location, I would look for something more central.

Overrated

This is not a 4-star hotel! The outside and lobby are attractive enough, but the quality of the room was shocking. The mattress on the bed was very thin, the carpet was worn, simple maintenance items like burned out light bulbs in the room were ignored, the "available free wireless" signal was so weak as to be virtually useless, and the shower had only two settings: frigid and scalding.

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do not stay in that hotel

I have been bitten by bed bugs. please do not recomend this hotel, Dirty and old mattrasses that have army of bugs in them. Hotel denies it,however we have talked to emploees of the hotel which confirmed that they have many complains about bed bugs. The hotel claims that matrasses are changed ,however it is not true . Bad service. I do not recomend this hotel. Bad experience

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Concierge

Don't count on a lot of help from the Concierges. They are more like head bell hops. Also, don't count on public computer access. It was out the whole week I was there. If it goes down, they cannot fix it, but have to wait for some external service to come - at least that is what they told me.

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OK room for the money

It is a run down hotel and needs some renovation, and service needs improvement. Beds are very uncomfortable. There is an additional charge to use hotel's swimming pool and gym. Guest Service is rather mediocre and provided with no enthusiasm. However, hotel's restaurants offer good food: English breakfast is especially good. Location is not too bad, because hotel's located 5 min. walking distance from Underground station and DLR, which makes it a lot easier to get around and about.

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Disappointing

Bed was small and uncomfortable. Jaccuzzi tub jets did not work, and last shower lost hot water pressure halfway through (and hot water came out a bit yellowish). Free wireless in the lobby, and apparently the whole hotel will be set up for wireless soon.