On The Ave Hotel

Not worth a 4 star!

After reading previous reviews, I had mixed feelings, and ended up being unpleasantly disappointed. The TV wasn't working. I called the front desk 3 times, and each time they said they would send someone to fix it. No one ever showed up. The minibar wouldn't open...even after they told me to push the buttons on the side. The view was terrible, but it's NYC, so I can live with that. The hotel advertises bath robes, and there were barely enough towels, let alone robes. I asked to be moved to another room and was told there was no other room in the entire hotel. The concierge is only open during the day, even on a holiday weekend. I complained to the manger at checkout and all she did was to thank me for letting her know. The best thing about the hotel was the view from the rooftop terrace and the friendly front desk staff. Not worth the 4th star by any means.

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good for the cost

The hotel is in a great location. The price was right however commensurate with the experience. The elevators are very slow and the stairs are not apparently for public consumption. Staff was nice but after asking for towels twice, we never received them. We needed to ask because everyday we were there, we received varying numbers/combinations of towels. However, the rooms were comfortable despite obviously cursory daily cleaning services. The location and the price would be the reasons to return.

On The Ave

Have stayed here many times, each time the service and comfort of the hotel have been what I would classify as one of the best for the cost. The location in the Upper West Side is great for family and a quiet stay.

Great Place to Stay in Great Location

Very happy with our experience at On the Ave, especially since we were able to book the hotel at a summer discount. Nice, without having unnecessary amenities that you end up paying for and not using. Would definitely stay here again. Love the location, away from the touristy and busy areas in midtown but with easy subway access to get to them.

You should definitely stay here

My husband and I booked a last-minute weekend room. The rate seemed a bit high until we got to the hotel and saw how amazing it was. The staff was so nice. The bed was comfortable (with extra pillows) and the bathroom was spotless, sleek and wonderfully modern. Aside from feeling a bit underdressed for the swankiness, it was a great stay. But, as more of a budget traveler, I was sad that there were no vending machines or food options beyond the expensive mini-bar. While there are plenty of eateries nearby for main meals, I was missing that extra something for a late-night snack. I would definitely stay here again and would suggest you do the same.

Had a Fabulous Time!

Would stay again at this hotel. The staff was very friendly. Great restaurants around the neighborhood. I'll be back in a month.

Good Hotel

I thought it was a great location. Quiet at night which is always a plus in NYC.

Outstanding

This was a great hotel room for the rate in Manhattan. Very close to central park and other sights. Awesome food in surrounding areas. Room was small but very modern and comfortable. Bathroom also small but great shower. Bed very comfortable. Only complaint was that the TV in the room was awesome but some channels had a blurry picture. Would definitely stay here again.

Best at price

When we arrived at the hotel i was positively surprised that the hotel actually as on the pictures which most hotels don't. The room was cheap so my expectations were low but I was happy to see that it was a nice clean room. Check-in took less than 2 min, and checking out only took a few seconds. A nice and cheap hotel if the location of the hotel doesn't matter.

Guest did not leave a comment.

"Great room for the money"

I've stayed here many times, primarily because of the location.

Guest did not leave a comment.

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