Sofitel Los Angeles

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Excellent service hotel

I was impressed with the overall service provided by personnel at this hotel. It was very efficient and friendly. My only suggestion will be that the concierge needs to be more up to date with the restaurants. We wanted spanish tapas and there were two suggestions; a.o.c. and cobras and matador. The first served no tapas nor sangria and the latter did not even have a liquor license! So I had to go elsewhere to by a bottle of wine. Other than that we loved staying at this hotel and will stay again.

Needs much improvement

Customer service needs improvement and consistency. Stayed at hotel on two different occassions within a months time. A visit to the gym turned out to be an experience of selective ID of guest instead of all guest. Witness one guest get turned away because he did not have hotel key readily available while at the same time other guest were not requested or asked to show room key at all. This similar incident occurred involving myself just the prior day. Wanted to speak to hotel manager and did not receive any report in return.

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Disappointing

Hotel location terrible. Need a car or a taxi to get anywhere and given the LA traffic this is frustrating. Also on Thursday, Friday, and Saturdays the hotel is very noisy. They have a night club and play very loud music on the outdoor patio and if your room is located on this side of the hotel you can hear it until 2:00 AM. Would not stay here again.

sofitel

I always stay at Sofitel all over the US . They are the BEST HOTEL !

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needs improvement

No coffee maker in the room. Have to go to the lobby's "coffee station". Regular coffee pot was empty at 8:00am. No top sheet, just a huge comforter. LA Times at some doors, and not at others. But we asked for one, and got it. Restaurant is very pricey and very average, except for breakfast, which is good. Waiters seem hesitant and not very familiar with things. Bar/club is ok, but disappointing because the television sets don't work...NBA playoffs were on...bartender told us the owner didn't buy cable. Bummer.

Our fifth time here

Terrific hotel. Great service, ample space, attractive, clean and comfy rooms, good location.

Luxury Value but Noisy

An excellent hotel for service but south facing rooms have significant street noise; bring your ear plugs.

excellent hotel and outstanding value

great service, very clean rooms and they accept pets!

Sofitel LA differs from European & Wasington DC properties

Sofitel hotels in Paris, Brussels, Berlin and Washington DC to name a few, feel more boutique-y. (Less rooms) Food, customer service and daily international newspapers are a nice touch. Black napkins are offered to restaurant clients wearing dark clothes- avoiding lint. Nice touch. This hotel met our needs,but it was so huge and close to the street! Lots of nightlife. We chose a room at the opposite end of the hotel.

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Still Meets Expectations

Probably our third stay here and it's still a terrific place. Warm and wonderful staff, comfy beds, clean, & a great location.