Castle Kiahuna Plantation & Beach Bungalows
- Recommend
- 83%
from $330.00
Lowest avg. nightly rate
This rate first available on Sunday, Nov 29
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Review Details for Castle Kiahuna Plantation & Beach Bungalows:
- 75% Recommend
- 4.0 Average Rating
- 4 Guest Reviews
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- All (4)
- Recommended (3)
- Not Recommended (1)
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Not Recommended
Trip Type: Overnight Stay Review 1 of 4Poor Service
The hotel boasts Internet service. We rebooted the cable modem in the room and rebooted our computer before calling the 24-hour Help Desk. We called twice (one hour apart), both times we received an answering machine. We left two messages and never received a return call and were never able to access the Internet. We are not computer geeks, but we do travel often and have been able to connect to the Internet all over the world - except at the Castle Plantation. To top it all off - they charged us $0.99 for each call we made to the Help Desk. $0.99 is the regular charge for a local call. They refused to reverse those charges - that just made it all the worse. They do not understand the concept of Customer Service here!
Recommended
Trip Type: Not Provided Review 2 of 4Good location, nice beach. Rooms show some wear and tear.
We stayed in the tower for 3 nights. The hotel was clean and comfortable. The staff was pleasant and accomodating. The beach was nice and the location was convenient. A minor complaint is that the carpeting in the room was stained and kind of old looking.
Recommended
Trip Type: Not Provided Review 3 of 4Great Location
We received an upgrade from Garden View to Deluxe Garden View whether that really made a difference or not, I don't know, but the condo that we had was fully equipped by the owner and everything was in good condition, even the pull-out sofa wasn't bad. I thought the location to the beach access and shopping was great. I had read a few bad reviews and was very leery, I'm know as Mrs. Clean and it meant my standards.
Recommended
Trip Type: Not Provided Review 4 of 4Relaxing Stay
Over all we really enjoyed our stay. It's quiet and beautiful. We had a room with a garden view. Great beach. Loved the fact that the pool is across the street. The big grassy area looking over the water is a nice place to read if you've had enough sun. We will stay there again.
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