Best Western Mercedes

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great location for a real french experience

it is close to a subway station that makes it easy to visit all Paris but is located in a residental area with nearby coffee place that makes it very attractive. The staff was very helpful and arranged our return back with a cab even though you could use the train if you don't want to spend the money on airport transportation.People complain of the shower and that is true. They should put a shower curtain or something otherwise the whole floor gets wet but who cares. Is not that you have to clean it yourself.We walked everywhere and restaurants where open until 2 pm in the neighbourhood so it always felt safe to walk back. Small room but it had all you need if you plan to visit Paris and tour around and not spend your time in the hotel

An awesome hotel, and outstanding staff

If you want to stay in Paris choose this one. The rooms are lovely (LCD TV), plush pillows. But you can find these things in other hotels, what you cannot find is the staff. This is the most helpful and caring staff I have ever met. Period. Let me clarify. We had our stuff stolen during our previous visit to italy and we didnot have enough money on our credit cards to pay for the hotel breakfast. We just passingly mentioned this to the staff at Best Western and what did they do? They offered us free breakfast, called us up multiple times to ask for our well being and wait for it....Shiran, the restaurant manager offered to drop us to the Airport at 5:00 in the morning. Can you beat that? no you cannot. The staff at this hotel has real empathy for the visitors. You cannot go wrong with this hotel.

Good value / location

We stayed 4 nights for our anniversary. Other than the service upon arrival, overall it was a pleasing stay. Hotel condition is good, in a nice neighbourhood, and about 1km walk from the famous street. On arrival, we were given a room without A/C near the road and told there were no other room available. After refusing to stay and asking to find another hotel, we were transferred to the top floor in a single room and were transferred to a delux room next day. The daytime receptionist Stephanie was very helpful.

Displeased

As we walked into the lobby there was a customer complaining about something (I dont know what) to the desk Manager and saying that he wasnt going to pay. We felt the same way by the time we checked out. This is, on paper, an average hotel made substandard for us when they put us in a room that had an inoperative AC. Complaints to the desk resulted in relative indifference with no problem resolution, no room change and no compensation. They wouldnt even give us a fan to make our nights a little more bearable. This being August, it was too hot to sleep comfortably so we had to open the window. This also being a 1st floor room facing Wagram Ave (a major thoroughfare)the street noise of fire engines, trucks, and loud scooters all night long made sleeping a real challange. Without AC in Aug, we didnt much care about the rest of the "amenties" of this hotel, which appeared average. One other negative was the size of the shower stall which was so small that whenever I turned around inside the stall (I am realtively thin to average in size) I would bump the water flow handle slamming it to full hot or cold (depending on which direction I turned). Not a big deal in itself but when your already feeling grumpy about your comfort...

Good Hotel

Stayed 2 nights. Hotel desk people were very helpful and accomodating. First night shower drain backed up and overflowed onto floor. Had to take a shower in vacant adjoing room. 2nd. night air-conditioning was not working. Shower did work.

Nice hotel - charges for everything extra

We got into this hotel after having stayed at Orly for five hours when our luggage was misplaced by EasyJet (the same happened to another 12 passengers). So maybe I was just tired, but, despite a beautiful room in a quieter section a bit farther from the Arc de Triomphe than I thought, I was displeased with a $5, 10oz. Coca-Cola and with the attempt to charge to print out a boarding pass in the morning. The sole computer (no WiFi) was a heavily locked down affair and the sole hotel employee relented when I protested about being charged, but I didn't feel any warm and fuzzy things about the hotel. Again, I arrived tired. Beautiful, if typically small, hotel room. Nice bathroom. Room overlooked a quaint intersection, but without being noisy.

Basics are all here

The hotel is well kept and the staff speak English. The metro is pretty close, but the line it is on doesn't go anywhere very touristy directly and you usually need to transfer once or twice. The bakery across the street is awesome and there is a convenience store across the street from that (the hotel is on the corner of a traffic circle). The towels didn't get replaced as often as they should have and the plastic water cups were broken a few nights in a row. The water pressure was great and the water hot. The room smartly decorated with a nice tv. The elevator is tiny and can accommodate one or two pieces of luggage as you might expect in Paris, but the stairs are good exercise. We were on the 6th floor in the big room (free upgrade; there are 5 rooms per floor and 8 floors) and the 6th floor is the first with a balcony, which is very nice especially at night.

Nice room for the money

Good value. Clean, helpful staff, and one block from Metro.

Great Hotel and Staff

Everything you need, fantastic staff, willing to help and very polite. Elevator is small but it works great. Located in the very posh area of Paris, many good places to eat near by. Walking distance to the Arch de triumph.

Excellent Hotel! Very good value.

This is a very nice hotel and a very good value. The room was clean, attractive, and large by European standards. The bathroom was well appointed and even had washcloths, a rarity in our experience. The staff was friendly, efficient, and helpful, they made our comfortable and pleasant. We took advantage of both room service and the breakfast buffet. The room service was served promptly and was delicious. Breakfast was wonderful, and given that it was a traditional continental breakfast there was plenty to choose from. The only down side for tourists is that most of the usual tourist attractions are not within walking distance. However, it is in a very nice neighborhood and there are metro stations nearby. We would recommend this hotel to anyone.

Very good hotel

This hotel located in a very nice residential area and about 15 min walking distance to the thriumph arc. Metro stop is right around the corner. It took us on average 15 minutes on the metro to get to the center of Paris. Metro system in Paris is very easy to navigate. Hotel staff was super nice and very helpful. Room was big and comfortable, with mini bar, and large bathroom. We would not recomend to have breakfast at the hotel because there are plenty little bakeries around the hotel, with vey nice selection of freshly baked goods. We would definatly stay in this hotel again!

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Nice Room for the Money

This hotel is very close to many sites, that are within walking distance. The staff spoke beautiful English and were very helpful in arrangements for transportation and other needs. The showers are more american than I am used to in Europe, and that was a great plus. If I go back to Paris- this is the hotel of choice.