Hotel Erwin, A Joie de Vivre Boutique Hotel

Close to Everything

The best thing about the hotel is that it is so close to everything. The staff were friendly and the room was clean- the bathroom was dated, but it was ok for the short time we were there.

Do yourself a favor - Do not stay here!

Problems, problems, problems, dirty room, we'll move you. Another slightly less dirty room, maintenance problems, miscommunication, dirty, noisy, sloppy, chaotic. More problems, I'll send somebody up, head scratching, shrugging shoulders, no english, "not my department", more problems. 10 visits from "houseman", not my department, more shrugging, we'll move you to a suite, sorry there's no DVD player, no newspapers, the lights on the balcony don't work, the door of your room doesn't lock, more shrugging, no follow up, new room's not ready but you must vacate NOW because we need your room! No thanks, noisy housekeepers @ 7am, dirty room again, sloppy cleaning, more noise, debris and dirt everywhere, no communication, more visits from "houseman", more incompetance, no resolution to maintenance issues, chaos, incompetance and failure to provide basic service. If you value your serenity, go elsewhere. Great location. Not worth the drama to stay in this overpriced hostel.

Addtional charges

The rooms were adequate and the beds pretty comfortable, a big plus. The ocean front view isn't really ocean front. You can see it, but it's not like you walk out of your room and there's the sand. It cost 16.00 to park, which I think should be disclosed at time of booking or included in the hotel room cost. Their is only valet parking and pretty major construction going on throughout the hotel. The deco is mediocre I can't say I was pleased with my stay. The neighborhood/atmosphere is very poor. All the garages are under lock and key.

Guest did not leave a comment.

Not to bad

The hotel is under renovation but they have very nice rooms for being in that condition. Venice will always be a bit weird so the area is a bit shadey but the hotel is very nice. The hotel is walkind distance to the beach. The staff was not as bad at what other people say. Some of them are pretty funny!

Not the usual "Joie De Vivre Hotel" Quality

I like to stay and recommend hotels in the California based Joie De Vivre corp. because of their consistent quality and unique properties. This hotel,one of the newest under Joie De Vivre management, fell far short of my expectations. While the room was renovated, the bathroom was not. I was unable to take a bath because of the peeling abrasive traction take on the bottom of the tub. The only towel rack was a flimsy wire contraption directly over the toilet - which is where I found the waterlogged fresh towels that housekeeping had not secured in the rack. My north side room was noisy all night from the bar just behind the hotel. Location was great for a walk along the beach or a quick walk to Abbot-Kinny street for window shopping or a meal. Staff was friendly and helpful (particularly the parking valets - they know where everything in town is.)

Great hotel, bad front desk service.

The hotel is at a great location, just steps away from the Venice boardwalk! The room was nice for the price we paid. Although the front desk people were a bit rude since the night I checked in. I asked for two rollaway beds a few nights into my stay which were offered to me in the beginning and I was told they didn't have any. The room I recieved was also not an ocean view which is what I was expecting. Overall the hotel is nice.

Excellent service

The staff went beyond regular customer service, were extremely helpful and very friendly. I plan to stay there again.

Guest did not leave a comment.

Would stay again

Great service, courteous, friendly staff

Guest did not leave a comment.

Convenient location

The hotel was a good value. The staff was quite friendly and responsive to our needs. The immediately surrounding neighborhood was a bit rundown with homeless people quite prevalent. I wouldn't recommend walking around much at night. The proximity to the ocean was definitely a plus and you can't beat Venice Beach for people watching on the weekend.

Beyond expectations!

For the bargain price through hotels.com, this hotel surpassed all expectations. The room was clean, comfy and spacious. The hotel staff was very friendly, courteous and helpful. Would definitely stay here again and recommend!

Great Stay

Upon arrival we were greeted by extremely friendly staff. We had an effortless check-in and were offered an upgrade at an incredible price. They showed us both rooms and of course the upgrade was the only way to go. We had to leave early due to a very large storm coming in and had to get home so we weren't snowed in over the mountains. They didn't even charge us for the extra night and overnight parking even though we didn't leave the room until 9:30 pm. I would highly recommend this hotel to anyone who is looking for comfort and cleanliness with outstanding service!