Hotel 71

Great Hotel and Location

The location of this hotel was amazing. We walked everywhere and couldn't have been happier. The doorman at the hotel was very helpful on places to go to and so was the person we spoke with at the front desk. I would definitely recommend getting the river view. I booked the river view after reading a few reviews and it was beautiful. The only thing that could have been better was that the pillows were a bit hard/uncomfortable. Other than that I have zero complaints. I would definitely stay there again and I would tell my friends to stay there.

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Communication

The communication among the employees is horrible. I was told three diffrent stories in regards to their valet parking and needless to say I walked away from the situation not satisfied with the outcome.

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Great location however needs improvement

This hotel has a great location. However, the condition of the hotel is not too nice where the room's wall is very thin and we can hear every single thing in the hallway. The door is also close very loud where we can hear any door open or close. We requested non-smoking room and when we check in, they put us in the smoking room. In the first night, we got awake by the neighbour door 5 am in the morning. Front desk people also doesn't seem to have good knowledge. They gave us wrong information about the trolley tour.

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Nice

The hotel staff were extremely helpful and always very nice. The room was really big, great location. Our only complaint is the thin walls. You can hear everything said in the hallway and at times, in other rooms. All in all, a good hotel for the price.

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Needs Improvement

We stayed in the unrenovated area of the hotel. The halls smelled very musty. The bathroom didn't have a fan in it. Very sheer drapes so it was very light in the morning, even though we faced west. The staff was great and I would recommend it to people who aren't used to places like the Ritz!