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Wembley Plaza, London,

Wembley Plaza

Star rating: 4.0 of 5
Empire Way
London, HA9 8DS, GB
866-539-0036
Average Rating
3.3
Recommend
53%
17 Guest Reviews

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Review Details for Wembley Plaza:

  • 0% Recommend
  • 2.0 Average Rating
  • 2 Guest Reviews
Hotel Service
2.0
Hotel Condition
2.5
Room Comfort
2.0
Room Cleanliness
2.0

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All Trip Types
(17 ratings)
Average Rating 3.3 of 5
Business
(2 ratings)
Average Rating 2.0 of 5
Romance
(0 ratings)
Average Rating 0.0 of 5
Family
(4 ratings)
Average Rating 3.5 of 5
With Friends
(4 ratings)
Average Rating 3.3 of 5
All Others
(7 ratings)
Average Rating 3.6 of 5

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Not Recommended

Reviewed by a hotels.com guest on September 22, 2008 Trip Type: Business Review 1 of 2
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
1.0
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This is not a 4 Star Hotel

This hotel has been rated as a 4 star hotel. However, it is far from being a 4 star hotel. The only thing about it is that it was next to Wembley Stadium. But, both the in-room amenities as well as hotel general amenities were sub-standard. There was no AC in the rooms and the beds were very uncomfortable. The two twin beds were on a roller that were not anchored to the floor. Therefore, they moved every time you moved in bed. In addition, the TV was well below the line of sight when one was in bed. We could not watch TV unless we were sitting in the chair. Overall, it was a very poor experience and we would not come back to this hotel.

 

Not Recommended

Reviewed by a hotels.com guest on April 22, 2008 Trip Type: Business Review 2 of 2
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
3.0
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Certainly not a 4 star hotel

We asked for a triple room, non smoking. It was a smoking room. This was odd because we arrived at the hotel around 11:00 am and thought it was two early to check in, they certainly had enough time comply with the request. The room had three single beds in it an a TV on a stand that placed it lower then the bed. since the beds pretty much filled the room it was difficult to watch the TV. There was no dresser but two drawers next to the closet. The shelf above the close hangers is where we placed our non hanging clothes. The hotel was located next to Wembley stadium which would be great if you come to see a game or watch a concert that might be held there. There is a bus stop just outside the hotel but the subway or tube is about 1/2 mile in one way and about 3/4 mile the other. Once you get to the tube everything else in London is accessable. The service needs a great deal of improvement. Called room service on nite and asked fo soup. Was told that Menestroni was the soup of the day. asked if we could get chicken noodle and Tomato was sent up. We complained and another type was sent up. Asked them to disregard and take it off the bill and was put on hold and no one returned the call. Tried again to have it removed at check out and they refused. Slept in one day and someone entered the room without knocking. Since I was out my wife thought it was me. When she discovered it was not the person left the room with out an appology. Hotel cafe offered Dinner for 12.95 pounds. A single draught beer cost 3 pounds. outside establishments were less then half that.

 
 
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