The Ritz-Carlton, New Orleans

Disappointed

I booked the this hotel for our wedding anniversary. While this is a very nice hotel, it didn't meet our expectations for a Ritz-Carlton or the room price. We were greeted graciously when we drove in and were escorted to the check-in desk. Then the disappointments began. We were given our room key and directed to the elevators. However we found that our room was on the same floor as the lobby, down a long back hallway. The bed was so soft and worn we couldn't sleep. The room key cards stopped working twice during our stay. The bathroom lighting was inadequate and the make-up light was burnt out. On the positive side the bell and valet parking services were top notch. The courtyard, and lounge are elegant; and the location is perfect.

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Wonderful Hotel Choice

This was my first trip to New Orleans and my boyfriend's birthday. We stayed at the Ritz for five days and it was awesome. The hotel is beautiful and the staff is extremely attentive. They sent complimentary chocolate covered strawberries and champagne for his birthday. Two evenings they provided the rose petal turn down. The food was wonderful! I would most certainly stay at this hotel.

Not up to Ritz standards

Just about everything was well below expectations for a Ritz-Carleton. Sparse decorations in the executive suite, no hotel information or guides in the rooms, daily service was spotty and did not replace water or coffee in the in-room service bar. Worst of all, the toilet in the powder room was backed up and when the maintenance guy showed up to fix it he said "Yes, we knew this one didnt work. There is something stuck in the sewer line that we have to fix." We had to vacate for the afternoon to let them do their messy work. There seemed to be constant confrontations between guests and the reception staff that were played out in full view of other guests. Sometimes these caused a 15-20 minute backup. On the plus side, the Concierge Desk was wonderful -- the restaurant recommendations were spot-on and well handled The bellman and front door staff were also great and remembered us immediately. Hotel management needs to take a cue from these folks.

Amazing

Awesome hotel - plush and glitzy.

Well worth the price!

The service was good, but not perfect as it is at other Ritzs. However, this is by far the cheapest rate at a Ritz that I have seen and included free breakfasts as well as hotel credits. The rooms are tasteful and very comfy and the location is a big plus. Highly recommended!

best deal in New Orleans

I have stayed in many hotels in New Orleans over the years and this is the best deal for the money I have ever seen. One of the finest hotels in the city for less than the price of a chain.

Guest did not leave a comment.

Great Experience

The experience was outstanding! The best courtyard in New Orleans. Rooms were big and the bed was soooo comfortable. The service was top notch and you can't get a better location.

Great hotel

Concierge had great suggestions and was very helpful! Wonderful, deluxe acommodations! We would stay there again without hesitation!!

Guest did not leave a comment.

outstanding hotel

nice and clean I really enjoyed my stay

Guest did not leave a comment.

Great Experience

Staff knows the meaning of cordiality. There attentiveness to detail and warmth a true credit to those responsible for training.