Hilton Hawaiian Village Beach Resort & Spa

Great Resort

Very nice and comfortable. But like any resort, very expensive if you plane to eat, or rent beach equipment. Other than that, very comfy beds and personal is very friendly.. Enjoy!!

Great experience

Everything was wonderful...upon arrival we were upgraded to the rainbow tower which was almost an additional $150 a night upgrade, absolutely free! the grounds are absolutely stunning! huge beach with tons of space for everyone to enjoy and not be on top of one another. the pool was a bit over-crowded but I think it was due to all the NFL players that were there for the pro bowl. my only complaint was that the sheets were not changed daily. other than that you get what you pay for! there are other hotels that are cheaper but you have everything that you need in the Hilton complex. although their food is very expensive and not worth the price, it is there for you if you need something fast and don't want to travel. Great time but would probably go to a different hotel closer to diamond head just for the change of scenery. I would recommend this hotel to anyone who wants everything at their fingertips!

Guest did not leave a comment.

Follow up on Previous Review...

I had given a review about our stay in Oahu for a night on the way to the 'Big Island'. On our way in we were not given the King we paid for six months earlier. We were stuck with two doubles and the bathroom was filthy. On our return back out the assistant manager did follow up on her promise and gave us an upgrade to a corner suite overlooking the ocean on one side and the city on the other. The room was fabulous. Wish we had more time to enjoy it. Only a few drawbacks for the whole thing. The internet was not working (after an hour of fiddling around we figured the ethernet cable was shot. We called the front desk and they tried trouble shooting but said they could'nt get up there until morning. It would of been nice to have a connection. I wanted to print out our boarding passes for the next day). The next morning I went to the business center to check in on line and print them out. It cost me over $8.00. There is a 50c a minute charge to use there computer (for a minimum for 15 minutes) then a 50c charge for page printed out. Also, I requested a late checkout and were only given til' 12 noon even though I pleaded for an extra hour they were adament. Later I found out that the couple we were traveling with got a check out for 1 pm no problem. Her husband had called. Also, when you order room service everything has a 17$ gratuity attached (they pre-tip themselves) plus a $6.00 delivery charge. Which is okay but when you get room service or do something for you they always have their hands out even though they know this. I am sure many people end up giving them a 30% tip or more not even thinking about it when all is said and done. This place can really nickel and dime you to death. Don't get me wrong it's gorgeous but, it is a business. I did however let the assistant manager know how much we appreciated being upgraded this time to a nice room. She appreciated that.

Great Renovations

The rooms that have been renovated are beautiful, worth the money.

Guest did not leave a comment.

Guest did not leave a comment.

Have your meals outside

We were disappointed to have breakfast in paper cups and plates. Especially coffee tasted like paper. The village is well orchestrated and good for families who are not fussy about food. We moved to another hotel on Kalakaua where variety of restaurant is available.

WOW

This hotel is one of the best hotels we have ever stayed in. The decor was very pleasing to the eye. The staff very friendly. The views were incredible

Guest did not leave a comment.

Guest did not leave a comment.