Hilton Hawaiian Village Beach Resort & Spa

rooms not to my standards

The Hotel itself and the surrounds was very nice and beautiful, but the room we got was not up to my standards. Everything was so old. My room didn't even have a coffee maker for morning coffee... We were in the Diamond Head Tower. It needs serious updating. Everything was so compact. The towels had a dingy smell to it. I had to call down for some fresh towels. It was a lot more busy and crowded. Not very relaxing or accessible to the facilities.

We would return.

We especially enjoyed the "Hospitality Room" we were given at the end of the day before our flight. We loved the various pools and shops and everything and everyone was very nice. We'd go there again.

unfriendly staff

I booked ocean view room in Rainbow Tower and paid extra for that. When I arrived to the hotel the receptionist gave me room with lagoon/parking lot view convincing me that this ocean view. I was very dissapointed with with the view and next day I had to go to the hotel mananger. For 30 minutes the manager was trying to convince me that lagoon view is an ocean view. Eventually I was moved to another room that caused me a lot inconvinience.

Great facilities, ridiculous add-on prices

We have stayed at a lot of hotels, anywhere from 3-5 stars. This was great in terms of facilities - pools, beach, lagoon were all fantastic, as were the rooms and shops. Service was so-so to pretty good overall. However, the prices at the restaurants rivaled The Four Seasons, which we stayed at on Maui. I can tell you, the food was not Four Seasons' quality. Do yourselves a favor and walk down the beach to the other great hotels - you will get much better food at prices that are far less. Or, if your budget allows, eat the the Halekulani or Royal Hawaiian - the same prices for food that is far superior. Skip the room service - the fees are astronomical even by island hotel standards! Go to the coffee shop up the street and get take-out instead. Also skip the $80 fee for 2 lounge chairs and an umbrella at the beach - walk down the beach 100 yards and rent them from the lovely stand in front of the next hotel - less than half price and much better service.

Loved it!

Our room in the Ali'i Tower was awesome. We had a great time!

Outstanding Hotel

The people at the Hilton Hawaiian Village were very friendly and helpful. If you did not want to leave the property, everything you needed was on site. I would highly recommed this hotel to anyone and when we come back to Hawaii, we would like to stay there again.

Crowded but nice

When we checked in we were told that the hotel had been sold out since the new Paradise Pool opened in Feb 09. It was definitely crowded everywhere we went. The new pool definitely was a hit with our kids but it needs more lounge chairs. Arriving anytime after 10a you won't find an empty chair. Too bad the parking isn't included in the rate. We enjoyed the Friday night fireworks that the hotel has. The tower we were in was the most recently renovated so the rooms were nicely appointed and we had a view of the ocean from our lanai. The beds were a little soft but that's our only complaint.

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It's a whole little village

I have stayed at the Sheraton and now the Hilton Hawaiian. I like the location of the Sheraton better. It was more in the heart of Waikiki...this hotel was a little off by itself more. You could just stay at the hotel...it is a village. Hotel was fine, just a little older than other hotels I have been to. Regular rooms are small, not like Vegas by any means. Overall, I feel that it was a nice hotel for FAMILIES. Our two kids loved it there.

Great hotel unless they overbook and put you in a hole. Say NO TO THE DIAMOND HEAD APARTMENT!

We really enjoyed the week we spent here at the Hilton Hawaiian Village. They put us in the Ali'i Tower, which was lovely and had a private pool and happy hour free appetizers. The hotel is generally well run and it was great for my little boy. He enjoyed his Keiki club outing. When we returned after some island hopping for our last night in Hawaii, we found that they'd overbooked the rooms and they put us a very rundown Diamond Head apartment. It was depressingly unmaintained, with a small room a.c. in the one bedroom but nothing to cool the living room where my little boy was to sleep. There was no screen on the door and no ceiling fan, and the street the window overlooked was a busy one. So we had fumes and noise coming in as well as some bugs. Not what we'd paid for, but we met some other guests who were also signed up for just one or two nights who were treated similarly. If they try to give you a Diamond Head apartment as a treat, say no and have them get you a room at another hotel immediately. They tend to overbook too much here.

Great place, but eat elsewhere....

The hotel is awesome. Rooms are clean, comfortable and spacious. The hotel itself if well kept and beautiful. The walk on the beach to the main area of Waikiki is 20 minutes. Resort has a market area with shops and restaurants and there we find the catch. The food is all expensive and nothing amazingly good; just ok. Avoid eating on property; you won't miss much and there are far better eats elsewhere for a much more reasonable price. Also avoid room service, they hike up already high prices. Just walk along the beach and keep an open mind. Those small plate dinner places can often surpass the food at the hotel.

As Expected

Can't say anything bad about the entire week we were there. A little too busy for my liking, but the ladies & kids loved it. Would suggest going elsewhere for meals, was disappointed with the quality and service of a couple of restaurants on the property. Excellent family vacation destination.

the location of this hotel was awsome and service was outstanding

perfect location, plenty to do for all