Best Western Carriage Inn

Nice Room for the Price

This was a nice place to stay at a good price. The neighborhood was a little rough but it is close to the Interstate and there is a Denny's right on the property which deliver to the room if you so desire. No frills, just a clean, comfortable room for a good price.

Overpriced, filthy carpet, out dated, sandpaper sheets

Considering the price we paid, this hotel was way under our expectations. The carpets were filthy and stained, and the sheets felt like sandpaper. The decor of the room was 1970's. There were people digging ditches outside the room. I forgot my phone charger and called the front desk. Even though the price I paid was triple what I would expect to pay in a similar quality hotel, the clerk asked me for my credit card number to mail it to me. They could have put it in the mail for next to nothing. Based on my impression of the hotel, there was no way I was going to give that guy my credit card number over the phone. Upon arrival there were 2 hardened "street people" hanging out in front of the entrance to the lobby arguing. The clerk paid no attention to them until I raised my concerns with the safety of the hotel. He asked them if they were guests. Judging from the fact that they hadn't shaven, had holes in their clothes, dirt stains from sleeping in the streets and smelled like barn animals, the question seemed surreal. They moved their hangout to the sidewalk in front of the hotel and stayed there. The clerk did not call the police to have them removed. No breakfast was offered or served. Even the "number motels" offer coffee and a danish. I would NEVER stay in this hotel again. The company's corporate offices should do an inspection and consider dropping this property from their chain. If I hadn't already paid through this site, I would not have stayed there - at any price.

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Great Place to Stay

This was a great place to stay and the room and grounds were very clean. I would stay with them again and would certainly recommend Best Western "Carriage Inn" to my friends and business associates.

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Great room for the money

The room was clean and comfortable and the staff was very polite and helpful. I will use this hotel again.

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noisy and cust svc not the best

I booked a non smoking room. I got a room that smelled and called down to the front desk who said they would change the roomand for me to come back to the desk. I ended up walking all my luggage back to the desk (it was a good football field length away and we weren't sure where he would place us, so we didn't know if we should reload the car or not. He gave us another room and we got up there finally but he only gave us one room key. I think that the hotel should have come up and helped us move the luggage since there were no elevators and we were trucking our stuff up and down sets of stairs to the next room. I think the front desk should have asked how many key cards we wanted since two of us appeared at the desk to check in. Other than that, the room was fine, the location is very convenient and we have stayed there in the past. The rooms are a little dark and also there was a lot of noise so after this last stay we decided that in fact we would not be coming back. If you don't mind that the room was noisy and be sure to check the smell of your room before you move all your stuff then I would recommend it because of the convenience (there is a Denny's in the parking lot and it is located very near the 101 and the 405 freeways.) I was not impressed with the price but comparing the area hotels, it was competitive.

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Comfort A Plus!!

Hotel was clean and comfortable! Has a Dennnys Restaurant attached!. It was Good!.

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Clean and very good to their guests

I enjoy staying in the newer section of the hotel. Front desk is very willing to help when-ever needed. Kind and considerate staff.