Ramada Plaza Hotel & Suites-Phoenix Metrocenter

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Great for the money

It was okay, We just checked in to sleep, got there late. The front desk staff was not to friendly, the elevator did not work, had to call the front desk for that issue. Had to go back down to the front desk for the remote, not to convenient. Had cold brkfst only. But was good if you're going to check in late and go right to bed.

Good value for the price

Remodeled, modern room. Great value for the price.

Nice Place to stay.

We always try to stay here on our way ot of AZ.

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Good hotel, bad front desk help

The hotel was clean and comfortable. The bed was comfortable and has a modern decor. The only real bad side was the front desk clerk, she was not friendly and it appeared that I was bothering her on check-in. She did not inform us of anything but just where our room was. The maids were very friendly and tried to be helpful whenever possible, this I feel made up for the rude check-in experience. Overall, I will stay here again. I was a relaxing stay, once you pass the check-in process.

very nice for the price

Over all, I was very pleased with the room. It had a nice feel to it. Great beds, good towels and the upgraded features in the bathroom were a nice surprise. Although they only had 1 packet of coffee and there was two of us. The desk staff in the morning was not as nice as the evening staff. The restrant was closed for some reason so breakfast was a bit, disappointing....A brown bag with an apple, nutrigrain bar, a packaged danish, and a bottle of water. It could have been worse though. Overall the best part was the room. I would stay again.

Outstanding Hotel, for the lowest price!

I was searching for a hotel for the lowest price and was amazed to find this one, I got a deluxe king suite with a walk in shower and it was just beautiful! very friendly staff and well manicured grounds. i would highly recommend this hotel to others!

Surprised!!

Very nice hotel for the price paid. Free breakfast, great front desk. Great staff!!

A few things

This property advertised a hot American breakfast buffet but it was not offered at the time of my stay. The restaurant on site was completely shut down, so there was also no room service, which was advertised as well. There also wasn't a phone book in the room, so I couldn't even find the nearest pizza delivery. The front desk staff was friendly and efficient, the housekeeping exceeded what I expected. The beds were comfortable and the mini-fridge was clean and free of the odors I've experienced in other hotel fridges. The entrance could be better marked, but parking wasn't an issue. Wireless service was spotty, and the TV remote didn't work well. All in all, I'd consider staying here again, but I'll make sure I research restaurants nearby before I leave home.

needs a lots of improvements

This hotal need alot of improvement... like the shower neededto be repaired and the pool needed cleaning and cable TV did not work and there no free Breakfest. i would recommand this hotal for your stay. not satisfied with my stay at all.

Lazy Staff

We checked in late on a Friday night and were gone from the room all day on Saturday, when we returned Saturday evening the room had not been cleaned...the beds were made and the trash cans were re-lined but the mirrors were not washed (my sons finger prints were still on them) they had not replaced the shampoos and hygeine items that we had used, they didn't replace or restock the towels and didn't take out the used room service tray and they shut off the air-conditioner...in JULY in PHOENIX...that day it was over 100 degrees...needless to say when we returned my husband went to ask the front desk about the problems we discovered and the response he got was that he could call the manager after 8:30am on Monday and it was Saturday night...I called the manager right away Monday morning and he didn't return my phone call until Tuesday evening and his response to me was that he would "talk" to his staff...absolutely ridiculious!!!

Great Hotel!!

I have stayed at this hotel muliple times and am always impressed. It is always fairly inexpensive but is very nice. They remodled it a few years ago and I love the modern feel to it.