Sutton Place Hotel by the Magnificent Mile

Great location

The location of the Sutton Place couldn't have been better-2 blocks off of Michigan Avenue and across the street from other great shops/restaurants. The service was outstanding-everyone was very friendly and it was no hassle at all to leave our bags (all 6 of them) after we checked out for over 6 hours before we picked them back up. The room/hotel was clean and the bed was very comfortable. The room was a little muggy and after turning the air conditioning down to try and cool it off it didn't work that great at all--that would be our only complaint. Everything else was great and the deal we got on hotels.com made it that much better. It was great for the money that we spent, however, I would not pay full price for it.

Nice for the price

Great location if you're shopping on Michigan Ave., a bit of a hike to the nearest train station. Our room was on sale, so I wasn't surprised we didn't get the best view (rooftops of nearby restaurants?). Very courteous staff. My only complaint is the building-wide heating and air. It was unseasonably warm during our stay, and the heat was still on! We shut our vents and kept a window open so we could sleep.

Great room for the money!

Service was wonderful! We utilized valet, front desk, bell hop, housekeeping, room service, and conceiege staff and everyone was pleasant and prompt. Definitely will recommend hotel to others.

Great hotel

We stayed at The Sutton Place Hotel mainly because of price. But it is a great place to stay. Everyone was very friendly and helpful from the front desk staff to the concierge to the doormen. The room was spacious. We got a lakeview room. Granted being on the 8th floor the view was only parts of the lake but it was fine. It was clean and comfy. Location is good, one block from Michigan Avenue right at Rush street. Many restaurants and bars in the area. And everything is really within walking distance, albeit a mile walk, but still a nice one. I give the hotel and the city an A+.

Too Hot

Old building did not allow for cooling the room. Everything controlled building-wide. The temperature was too hot to sleep comfortably, and we were told that nothing could be done.

Awesome hotel/Great location!

We loved Sutton Place and wish we could have stayed longer. The hotel was beautiful, staff attentive and room comfy. The location was great and had a neighborhood vibe to it with a quaint little park across the street and plenty of eating spots nearby...some of the best in Chicago! We walked up and down Michigan Ave. and Rush Ave. where there's tons of shopping! I am looking forward to going back again as soon as we can!

Exceeded Our Expectations

We really expected top of the line and we got that and more. All staff was really friendly and went out of their way to help. Room service was fast and affordable and delicious. The room was beautiful, clean, well stocked, and comfortable, and we loved the view. Can't say enough good things about Sutton Place.

Great hotel, noisy guests.

Everything with the hotel itself was satisfactory. They did give us an upgrade for an extra charge which we took. Beds are incredible. So comfortable. The room next to us was so noisy on the third night. We complained twice to the front desk. Each time they called security once around 11:30 and then at 2am. Didn't help much. Wish they could have done more. People should have been kicked out of the hotel, in my opinion. The next day at 9am before we checked out, they were blaring music again. The hotel did try to comp breakfast for us by leaving a message on our hotel room phone, but we didnt get any sleep from the night before our departure day, so they ended up taking money off our bill, not much but my wife was satisfied with it. Hotel has great location. Lots of places to eat around their location. Loved Texas de Brazil on Ohio street.

Outstanding Hotel

This hotel was fabulous, the staff was extemely nice and helpful. It was in a great location. I will definitely being staying here when I visit Chicago in the future and I have told all of my family and friends how nice it was.

Good hotel, Could be improved

Overall our stay was great and we enjoyed the Sutton Place Hotel. However the room itself was not as comfortable as we expected. The bed was lumpy and uncomfortable. The bathroom was great - separate bath and shower are terrific. I would definitely recommend this hotel to others, but only if they were to get a good deal on the price.

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Good experience

We enjoyed our stay, everything was what we expected. The recommendation I would make would be to offer self parking. You really have no choice but to pay for valet parking and it is pricey.

Excellent hotel

Sutton Place was a lovely hotel and we enjoyed our stay tremendously. We could walk, take a bus or train anywhere we wanted to go. Our room was beautiful, the bed was great and the bathroom had a separate tub and walk-in shower. It was comfortable in every way. We got a good deal from hotels.com and will go there again the next time we visit Chicago.

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